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Web Experience News & Analysis

Video Help for SharePoint, Facebook's App Links and More

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And now, the news. This week, Facebook unveiled "new way to log into apps without sharing any personal information," SugarCRMers got together, SP Marketplace offered video help for Office 365 SharePoint Online and Kenshoo said it's happy in Asia.

Why Gwyneth Paltrow is the Most Brilliant Content Marketer - EVER

Why Gwyneth Paltrow is the Most Brilliant Content Marketer EVERAlong with the now tedious conversation about content shock, we also have to define (in the world of content marketing) content marketing at the enterprise vs. content marketing campaigns. This is all very fascinating, particularly since we still seem to be fighting about what content marketing is.

However, I find it even more interesting to look for those doing content marketing well and use those test cases to help us arrive at a universal understanding of content marketing. Let’s take a look at Gwyneth Paltrow, and her lifestyle brand, goop.

Oracle Exec Notes: Integrating Tech is Never Easy

customer experience, Oracle Recognizes Integration Challenges in Marketing Cloud

Oracle and President Mark Hurd began to build hype for the company's new marketing cloud at a company event in New York City yesterday.

But it was neither Hurd, his colleagues or their customers who spoke the most telling words.

An audience member asked Hurd if Oracle will actually be able to integrate technologies like Responsys, Eloqua, BlueKai and Compendium.

And Hurd responded to the audience at the Museum of Arts and Design on Columbus Circle open and honestly. Anyone that ever tells you “everything works perfectly together” is “pulling your leg,” he said.

What's New in May for Open Source CMS

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Joomla kept its promise to release the latest version of its open source content management system (CMS) in April with yesterday's launch of Joomla 3.3.

The new version offers enhanced security, enables microdata for the first time and replaces MooTools-based JavaScript with jQuery equivalents. The company claims these new features make Joomla 3.3 "the most secure, searchable and fastest-loading Joomla CMS yet, ensuring the most efficient developer experience for Joomla out of the box."

Of course, Joomla wasn't the only free and open source CMS provider to make headlines last month. Hippo launched version 7.9 of its CMS last week. A webinar on what’s new in Hippo CMS 7.9 can be found here. Jahia kicked off the month with the release of Jahia 7, which offers a wide range of new features and functions.

And Fusionbox, a Denver-based web design/build firm, introduced its new open source product, Widgy. The company describes Widgy as "a heterogeneous tree editor," "well-suited" for use as a CMS, built on Python/Django. The company maintains: 

Widgy integrates with mezzanine CMS to form a system that is easier to use and has more flexibility than other popular systems. As a tree editor, Widgy couples with mezzanine to create and edit pages as if they were branches on a tree."

Fusionbox President and founder Alexander Groth the company's CMS is "not just an HTML editor" and predicted its "intuitive drag-and-drop interface will appeal to non-technical website owners who want to take control and edit their content."

So what can we expect in the FOSS world this month?

Sitecore: Our CXM Platform Offers the Best Single Customer View

customer experience, Sitecore's Platform the Best to Provide Single Customer View?

The race is on for customer experience management providers. They want their technology to be the one that provides “the single view of the customer.”

Adobe, for instance, told us its Experience Manager does it like no other. SDL spoke about it. Forrester called it the Customer Life Cycle

Sitecore is touting it today. The San Francisco-based provider announced early access to the next generation of its experience platform including the Sitecore Experience Database, what it calls a highly scalable big data repository. 

The Secret to Keeping a VP of Sales Happy

The relationship between the VP of Marketing and the VP of Sales is one of the most important, yet least cherished, organizational dynamics. Too often a source of conflict, the benefits of prioritizing and closing this departmental divide -- and fostering a state of functional harmony -- is crucial to any company's ambitions. 

Dan Schawbel: 'You Have to Spend More on Marketing than Content'

Connecting with Bill Sobel

Dan Schawbel has been called “the millennial version of Tom Peters” — a consultant, writer, columnist and public speaker known for his energy, influence and ideas.

Schawbel is a young man with a long resume: he's the managing partner of Millennial Branding, a Gen Y research and consulting firm, the author of two bestsellers, Me 2.0: 4 Steps to Building Your Future and Promote Yourself: The New Rules For Career Success and a columnist at both Time and Forbes.

He's been featured in more than 1,000 media outlets, from “The Today Show” on NBC to “The Nightly Business Report” on PBS, and has spoken at some of the world’s most prestigious companies including Google, IBM, Time Warner, CitiGroup, McGraw-Hill and Siemens, as well as some of the most notable schools … Harvard, Stanford, Cornell and MIT. 

He was named to Inc. Magazine's 30 Under 30 List in 2010, the Forbes Magazine 30 Under 30 List in 2012 and described by BusinessWeek as someone entrepreneurs should follow on Twitter.

Why should you care? Because he understands social media, personal branding and that ever elusive millennial workforce, among other things.

Ex-Skype CMO: Leadspace is the 'Industry's Best Kept Secret'

customer experience, Former Skype, Salesforce CMO on B2B Marketing Challenges

It’s pretty cool being the chief marketing officer of a company whose product owns a third of the international market in its space. 

We know. We asked. 

Doug Bewsher led the marketing teams at Skype as the instant messaging and video-chat service grew to 750 million users, including owning a third of all international calls. Microsoft bought it in 2011 for $8.5 billion.

“Skype is one of the great success stories in terms of being one of the most pervasive brands on the Internet,” said Bewsher, whose appointment as CEO of B2B social demand generation provider Leadspace became official today. “… We had a vision of breaking down barriers to communication.”

How Consumer Collaboration Solved the Case of the Grumpy Fliers

How Consumer Collaboration Solved the Case of the Grumpy FliersBig data can tell marketers what consumers are doing, buying or rejecting. But it cannot tell you why any of those things are happening. This is the story of how a company can turn that data into useful information to drive innovation by actually collaborating with consumers. In this case, the approach helped an airline solve the case of the grumpy fliers. Here’s how:

How Does Mobile Affect Purchasing Decisions?

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About 83 percent of web traffic to B2B sites still originates from desktops, according to new data from Wpromote, an online marketing agency. But B2B would do well to watch the rise of mobile traffic in consumer sites -- and its role in purchasing decisions.

According to stats from online marketing agency Wpromote, desktop web traffic to consumer sites dropped to 73 percent in the first quarter, from 82 percent and 88 percent in the same quarter in 2013 and 2012, respectively. Meanwhile, web traffic from mobile devices increased by 50 percent in the past year and now represents a quarter of all website visits.

The El Segundo, Calif.-based company surveyed 35 client websites in e-commerce, business to business and consumer services. Although the sample is small, the findings supported the general wisdom about the move to mobile.

Marketing Content Isn't King Without Buyer Relevancy

Remember the days of producing content on your website just to, well, produce content?

Maybe it was for SEO. Maybe it was to add another element outside of product descriptions and the “About Us.” The more content, the merrier.

Content may be king, but it’s a pawn without relevancy for the buyer. Two reports released in the past week -- one by IDG Connect and the other by Forrester Research -- deliver this message.

“When it comes to providing content, the two most important things are its alignment with organizational needs and its relevance to the buyer,” Robert Johnson, vice president and principal analyst for IDG Connect, told CMSWire this morning. “… More vendors have woken up to the fact that they simply can’t just create new content. In some cases, the buyer can’t find what they need and when they do find it, it isn’t relevant enough. It’s hurting vendors.”

How Hackers Can Use Facebook, Google to Crash Your Website

2014-28-April-Chaman-Thapa.jpgWatch your website — and this time, you have bigger threats than viral videos or suspected porn.

Hackers can apparently exploit vulnerabilities in Facebook and Google to perform distributed denial-of-service (DDoS) attacks on target websites — and neither Internet giant seems overly concerned, according to the developer that alerted the two companies to the problems.

"Both of the problems are quite serious for two reasons: 1) the ease in which the attacks can be executed and 2) the huge traffic volume these kinds of attacks can potentially generate.

The traffic would be very troublesome for most websites. Both Facebook and Google individually are close to Gigabits per second, maybe more. Combining them would be even more devastating," Chaman Thapa told CMSWire. 

Thapa, "a software enthusiast who loves programming and solving problems," detailed the problems he uncovered with both sites on A Programmer's Blog and the DEFCON Hacking Page on Facebook. He claims Google Spreadsheets and Facebook Notes can be used to "DDoS any website."

And neither Facebook nor Google are arguing that Thapa is wrong.

It's Not Voodoo. It's Tag Management

It's Not Voodoo. It's Tag ManagementWhat if I told you that you could harmonize the facets of your fragmented marketing technology stack? What if I said you could more easily share customer context across those technologies? What if you could add, remove and change the technologies you use, without involving the IT department? Sounds like voodoo, right?

Top Tasks at Dutch Local Councils and Municipalities

The best governments in the world take as little time as possible from their citizens. Simplicity thrives on transparency. Corruption thrives on complexity.

Responsive Design: Great for Web Sites, Hard for Mobile Devices

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Responsive web design (RWD) is generally regarded, as CMSWire writer Tom Murphy noted today, "just fine for now." But a new survey from Trilibis, a provider of mobile development solutions, claims mobile performance on responsive design websites is often "unacceptable."

Four out of five RWD websites provide suboptimal page weight and load time on mobile devices, according to the survey, "Responsive Web Design: Why Image Optimization Is Crucial for a Mobile-Friendly Customer Experience."

The survey examined 155 responsive websites. Of these, Trilibis found only 21 percent loaded in less than four seconds on a smartphone. Nearly a third required between eight and 48 seconds to load, with equivalent connectivity.

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