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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
Three hands hold up speech-bubble signs displaying different customer sentiments — happy, neutral and unhappy — against a soft blue background, illustrating customer feedback, opinions and experience measurement.
What Happens When Customer Feedback Feels One-Sided?
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Feature
Kristina LaRocca-Cerrone, VP Analyst at Gartner, left, and Jay Wilson, VP Analyst at Gartner, present on stage at the Gartner Marketing Symposium/Xpo in Aurora, Colorado.
Gartner Warns Marketing Leaders: Competence Is the AI Trap
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News
#FORRCX sign in the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee at the Forrester North America CX Summit.
Employee Experience Is Now a CX Variable — And Most Brands Are Failing It
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A worker wearing a high-visibility safety vest and hard hat stands in front of an open industrial control cabinet inside a modern facility, inspecting electrical systems and infrastructure equipment. Metal cable trays, utility panels and safety equipment are visible throughout the clean industrial environment.
The Next CX Leaders Will Build Systems, Not Just AI
Large PEGA logo mounted on a wood-paneled office wall, featuring the company's white horse-head emblem with a teal accent above bold white lettering. Blurred plants frame the foreground of the modern corporate workspace.
Pega Launches Pega Customer Engagement Studio for Marketers
Man trying on shoes.
What Larry Joltin, the $500K Shoe Salesman, Can Teach You About Customer Experience
A group of nine skydivers forms a circle while freefalling high above a rural landscape, each person extending arms toward the center in a coordinated formation against a hazy sky.
How CMOs Build Brand Trust Across AI Search, Agents and Answer Engines
Plush teddy bear wearing a blue shirt and a call center headset, seated against a bright blue background, representing customer support or contact center service.
4 Contact Center Problems That Are Costing You Customers
Close-up photograph of a laboratory technician wearing blue gloves positioning a microscope slide beneath a microscope lens in a clinical or research laboratory setting.
AI Is Making Marketing Better at Watching Problems Happen
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Articles Tagged "Website Design"

News
Article
Digital Experience
Figma Make Adds Custom Model Context Protocol & 6 New Connectors
News
Article
Digital Experience
Framer Expands On-Page Editing With Drag-and-Drop Localization
News
Article
Digital Experience
Figma Sites Adds Custom Domain Support for Paid Plans
News
Article
Digital Experience
Figma Make Beta Launches to Turn Designs Into Apps and Prototypes
Feature
Article
Digital Experience
Digital Accessibility Drives Customer Loyalty and Inclusion
Feature
Article
Digital Experience
11 Smart Tips for Sustainable Website Design
Editorial
Article
Digital Experience
Sustainable Website Design: Is Your Website Hurting the Planet?
Editorial
Article
Digital Experience
Balancing Speed and Sustainability in Website Design
Editorial
Article
Digital Experience
Sustainable Website Design for a Better Environment
Editorial
Article
Digital Workplace
User Experience Design Shouldn't Happen in Isolation
Editorial
Article
Digital Experience
The Golden Rule of Ecommerce Website Design: Don't Confuse Your Customers
Editorial
Article
Web CMS
7 Things to Consider Before a Website Redesign
Editorial
Article
Digital Experience
Escape the Trap of Bad Websites: A Guide for Smaller Businesses
Feature
Article
Customer Experience
Resolve to Upgrade Your Web Tech for Better Customer Experiences [Infographic]
Feature
Article
Customer Experience
6 Small Steps to Improve the Customer Journey Online
Feature
Article
Enterprise 2.0
Web Design: Four More Wireframing Tools
Feature
Article
Web Experience
The What, Why and How of Usability Testing
Feature
Article
Enterprise 2.0
Building Sites with Your Mobile Device
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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