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Web Experience/Engagement Management (WEM) Articles

Google API Gives Developers Easier Access to Gmail #io14

2014-26-June-Google-IO.jpgGoogle is playing with Gmail again. This time it’s not just taking a stick and poking the hornets’ nest called privacy. This time, it’s taking a bat and trying to hit that hornets’ nest out of the park. And it all comes in the name of a new Gmail API.

In principal the API looks like a good thing. In principal, Google wants to make it easier to let internet applications use information in your email, with the user’s permission. The question is how much access to your information will the new API need and how much access will the new API get?

How to Set Social Media Marketing Goals

2014-26-June-Goal.jpgI have a lot of conversations with B2B marketers. And you know what? They’re all struggling to figure out what the right goals are for social media.

I’m not saying they don’t know what they hope to achieve (hint: leads). It’s just that these smart marketers seem unsure of themselves when it comes to setting measurable goals for social media. No wonder there’s still confusion about Social ROI!

So what’s going on?

Content Marketing Institute Acquires Competitor

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Some major content conferences just got a little more content.

The Content Marketing Institute (CMI) today acquired Intelligent Content Conference (ICC), which officials say is the largest event in North America focused "on helping organizations deliver relevant content."

“With the amount of content produced today, more efficient ways to handle structured content, content reuse and intelligent content is critical," Joe Pulizzi, founder of the Content Marketing Institute, said in a statement. "Breaking down silos and aligning strategy and marketing teams is necessary for long-term success."

Niche Web CMS Wants to Help Law Firms Go Digital

A business dive into the Web Content Management System (CMS) world is risky. The market is saturated with platforms.

But Eric Diamond has high hopes for his company's new product. The new Software as a Service (SaaS) marketing solution is designed to help law firms execute their digital strategies — and avoid proprietary content management and marketing platforms with limited flexibility and long, expensive licenses.

"Most, if not all, of the other content management systems in this space are proprietary products," Diamond said.  "So new feature additions and bug fixes are done on the vendor’s schedule. Also proprietary platforms often have expensive licensing fees that tie customers into long term contracts."

Legal Publish is a sister company to Tribeca Digital and Tribeca Cloud, two other companies Diamond heads. 

Branding 101: Keep it Simple, Obvious, Intuitive and Emotional

Connecting with Bill Sobel

Lee Hunt is a brand strategist, trainer and industry thought leader. He's the founder of Lee Hunt LLC, a Woodstock, N.Y.-based consultancy focusing on brand strategy, on-air architecture, competitive analysis and personnel training for television networks and media companies. 

His success in launching and positioning channel brands, in addition to his pioneering work in audience management, have set many of industry standards.

He began his career on the client side in the 1980s, launching and branding Lifetime, VH1 and TNT. In the 1990’s he founded one of TV’s most successful creative services agencies, Lee Hunt Associates. In 1999, he sold LHA to the digital services company, Razorfish. In 2001 he launched the strategic consultancy, Lee Hunt LLC.

What's he know about branding and marketing? Plenty.

Feed the Marketing Automation Machine with Interactive Content

2014-26-June-Hungry-Gator.jpgMarketing automation is a powerful technology. But to extract the most value out of it, you need two things: 1. content that magnetically attracts your audience -- both initially and throughout your nurturing program -- and 2. data that reveals the specific interests and characteristics of each prospect.

Without that, marketing automation is a blender with nothing to blend.

Stop Screaming: Just Put Your Customers First

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Successful marketing is no longer about who can scream the loudest about their products. When this was the norm, the voice of the customer was drowned out by a cacophony of marketing mayhem. 

In the past two decades, things have changed. Marketing has evolved from product-focused to customer relationship management (CRM) focused. In other words, successful marketers today have shifted their focus from their products to the people who buy them.

In addition to closing the sale, marketers now realize that they need to find ways to continue the conversation. They need accurate feedback and preferences from their customers to better understand their needs, and it also needs to be done to scale as their customer base grows.

10 Ways to Build Your Email Marketing List

Email isn't what it used to be. A number of marketing experts place less emphases on email marketing campaigns these days, often tilting in favor of social media or content marketing.

But used correctly, email marketing can still be an important tool. What should you know? Here are 10 tips from Austin, Texas-based Study Breaks College Media. The company markets primarily to college students in Alabama, Georgia, Texas and South Carolina through print, digital and social media.

Navigating Web CMS and Customer Experience

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Acquia. Adobe. Alfresco. Clickability. CoreMedia. Crafter Software. Drupal. Ektron. Hippo. HP Autonomy. Joomla. Kentico. WordPress. 

It's a web content management world after all, isn't it?

Digital Clarity Group (DCG), the research-based advisory firm focused on that WCM world above and customer experience management, released today the North American edition of its Guide to Service Providers for Web Content and Customer Experience Management. It's a report that covers the North American landscape of systems integrators and digital agencies.

Keep Customers Coming Back with Improved CRM

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While every business wants to constantly capture new customers, the priority should be on pleasing your existing customer base.

Companies that fail to nurture and retain current customers ultimately fail as a brand.

Customer relationship management (CRM) programs, which are designed to help you achieve this, have proliferated and grown in the past two years. Good CRM programs help companies attract customers, learn their preferences and shape brand initiatives.

They’re designed to keep customers coming back, and with good reason -- it is five to 10 times more expensive to find new customers than keep old ones, and repeat customers spend nearly 70 percent more than new ones. Brand success means listening to your customers, earning their trust and continuously improving your relationship with them.

How To Cope With Anonymous Site Visitors

Digital channels are the best way to expand your customer base and reach new audiences in an instant. And we know that personalized marketing messages increase conversions via digital. But how do you personalize marketing content online for a prospect you know nothing about?

On average, 98 percent of visitors to a website are anonymous. These visitors don’t share contact information, and marketers don’t know anything about their demographics, preferences or interests.

That means 98 percent of your potential customer base is a mystery. What’s more, a brand’s website audience constantly changes as new campaigns are introduced, making it even more difficult for marketers to know exactly who is visiting a site at any time.

For marketers, anonymized site visitors make it infinitely harder to engage potential leads in a meaningful way and expand a customer base. Uncovering information about these audiences and anonymous leads, which can help marketers craft personalized marketing messages, is the holy grail.

Magnolia v5.3 Integrates Enterprise Data

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Magnolia certainly spent a lot of time developing its mobile capabilities with the release of v.5 last year, and today’s release of v.5.3 only furthers those developments.

The new update focuses on developing personalized customer experiences, providing enhanced collaboration capabilities for content publishers and integration with enterprise data sources.

Again, like the v.5 release, the new functionality in v.5.3 comes through a number of task focused apps including new content personalization and tag management apps. It also opens up the Magnolia App Framework to simplify the integration of third party software.

Signs Along the Road to Digital Marketing

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Marketing is fast becoming digital.  But the market targeting now done with computers has been around at some level for a while now, and there may be some lessons for us in it.

In times past, you targeted your marketing and sales by placing your name (ads, posters, Burma Shave road signs … whatever) where you thought your prospective customers might show up -- fishing ads in the sports section, theater listings in the entertainment section, luxury car ads in coffee table magazines, and so on.

Sounds crude but it worked if you were careful, and it saved money by allowing you to place -- and pay for -- your message only where it was more likely to be effective.

More on Millennials: Speak the Right Language

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Ever feel like something gets lost in translation whenever you market to millennials? There's a good chance you're right.

A new study of 1,800 millennials (ages 18-36) found 32 percent of those in English-speaking countries prefer a language other than English. And 46 percent said they're more likely to make a purchase if the information is presented in their chosen language.

The study, released Monday by SDL, is the fourth report of the “Five Truths for Future Marketers” series is titled “There is Only One Language”, and features results from SDL’s global survey of more than 1,800 millennials (ages 18-36). We shared another report from the series earlier this week. You can read the full study here.

Leverage Your Brand to Win the Talent War

You just found the perfect job applicant. But is she as enthusiastic about working for you as you are to hire her? 

The better the applicant, the more the job interview becomes a two-way assessment. A New York City-based executive search firm is offering some tips on how companies can leverage their brand and industry position to close their side of the deal.

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