Articles

Tag: business process management

  • Why It Pays to Focus on Process

    Why It Pays to Focus on Process

    For decades, business surveys and management textbooks identified strategy execution as one of the top challenges facing CEOs.  The problem isn't the quality of management strategies: It is the difficulty carrying them out. Beautiful ideas don't make a customer happy.

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  • Xerox Spinoff Conduent Poised for Growth, CIO Says

    Xerox Spinoff Conduent Poised for Growth, CIO Says

    Conduent may be the biggest company you've never heard about.  The Basking Ridge, N.J.-based business process outsourcing company — a Xerox spinoff — started life this month with approximately $6.7 billion in annual revenue and a wide portfolio of differentiated offerings.  Conduent  already wields clout that most players in the

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  • Great Customer Experience: Part Art, Part Science, Part ... Magic?

    Great Customer Experience: Part Art, Part Science, Part ... Magic?

    Do you believe in magic? I do.  I’ve seen a caterpillar magically transform into a butterfly, beer pour out of an iPad at Oktoberfest, and Houdini escape in 57 seconds from a box weighed down with 200 pounds of lead in New York's East River.

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  • Squeeze More Out of Your Business Process Management

    Squeeze More Out of Your Business Process Management

    Business process management (BPM) has been around for a while, but digital transformation has pushed it to the forefront as organizations look to make swift business decisions and increase agility.  BPM holds the potential to help reduce paper handling and inefficiencies in activities such as contracts and invoicing.

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  • Xerox Releases New Digital Workflow Solutions

    Xerox released 15 digital workflow solutions that are designed to automate and simplify work across three targeted verticals, notably manufacturing, retail banking and higher education. According to a statement from the Norwalk, Conn.-based company, the new processes will automate and manage both paper and digital data capture for the

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  • Dispelling 3 Common Case Management Misconceptions

    Dispelling 3 Common Case Management Misconceptions

    Case management is growing in popularity among vendors, analysts and organizations in the content and information management space.  But the term is nothing new for those in the healthcare industry. For decades, the healthcare industry used case management in planning and coordinating patient support, resources and wellness services.

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  • Seattle Startup Wants to Simplify Your Business Operations

    Seattle Startup Wants to Simplify Your Business Operations

    Usermind CEO Michel Feaster doesn't want enterprise software to look like it was designed for Windows XP or function like it's a Rubik's Cube. Her company has crafted a solution that largely meets those goals, as Usermind offers an attractive and extendable business analytics tool that could be a great

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  • Alfresco Brings Together ECM, BPM

    Alfresco Brings Together ECM, BPM

    Alfresco today announced a tight integration between its enterprise content management (ECM) platform, Alfresco One, and its Business Process Management (BPM) platform, Activiti.

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  • Alfresco Hires CRO to Drive ECM-BPM Convergence

    Enterprise content management (ECM) vendor Alfresco has hired former OpenText executive Bernadette Nixon as Chief Revenue Officer. Nixon has more than 25 years experience in sales, marketing and revenue. She was senior vice president and general management of OpenText 's business process management unit and also spent several years in leadership positions

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  • New Laserfiche Release Aims to Improve ECM

    New Laserfiche Release Aims to Improve ECM

    Laserfiche just released version 10 of its enterprise content management system (ECM). Speaking at the Laserfiche Empower 2016 Conference in Long Beach, Calif., Laserfiche President Karl Chan said the new version is designed to supercharge content-driven business processes, enabling enterprises to redesign the flow of information throughout the enterprise.

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  • Ricoh: Free Your Data, Increase Your Profits

    For many enterprises, information is gridlocked, misplaced and unavailable to drive business decisions in real time. That's the distressing take-away from newly released research carried out by IDC for Ricoh.

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  • Rethinking ‘Bimodal IT’

    We make our companies like ourselves. If we can’t always endow them with souls or instill them with a collective conscience, then at least we try to make them stand for something.  We talk about focusing on customer experiences.

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  • Demystifying Bimodal IT: 3 Questions Answered

    Demystifying Bimodal IT: 3 Questions Answered

    Managers today understand that keeping up with their agile workforces is the key to staying competitive, no matter what industry they're in. But these employees aren't necessarily making that an easy task.

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  • Xerox Offers 10 New Ways to Manage Documents

    Xerox likes to do things in a big way. At least that's the message it sent today by launching ten apps to automate document related processes, and, in the process, push many of them into the mobile world.

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