Articles

Tag: chatbots

  • Sprout Social Launches Bot Builder for Facebook Messenger

    Sprout Social Launches Bot Builder for Facebook Messenger

    Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line assistant to marketers and customer service professionals, providing information to customers and prospects. Sprout Social, a 7-year-old company

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  • Here’s Why Insight Engines Are the Next Big Thing

    Here’s Why Insight Engines Are the Next Big Thing

    Gartner recently released its new Magic Quadrant for Insight Engines, effectively replacing the Stamford, Conn.-based technology research company’s previous Magic Quadrant for Enterprise Search.  Gartner defines insight engines as enterprise search that [provides] “more-natural access to information for knowledge workers and other constituents in ways that enterprise search has not.”

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  • Frictionless Customer Experiences Are the Best Customer Experiences

    Frictionless Customer Experiences Are the Best Customer Experiences

    One thing quickly becomes clear when speaking with the digital leaders who are delivering new experiences and driving engagement strategies for major brands and organizations: the push to eliminate friction between customers and brands is more important than ever before.

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  • Do You Have AI Trust Issues?

    Do You Have AI Trust Issues?

    How much trust do you place in the machines you use and interact with every day? Do you ever think it might be possible for a machine to understand you as well as — or maybe even better than — another human being? The truth is that increasing numbers of

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  • Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?

    Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?

    One of Facebook's more forward-looking artificial intelligence initiatives is ParlAI (pronounced par-lay), a recently-released open source platform developed by the Facebook AI Research team. Its raison d'etre is to create and test dialog models and then multi-task and train these models over many datasets at once.

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  • Which Chatbot Is Right For You?

    Which Chatbot Is Right For You?

    Chatbots have been the talk of the content marketing world recently, with many brands out there developing and testing their own. The opportunities that chatbots offer are undeniable and chatbots can be implemented in various ways to suit a range of businesses and customer needs.

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  • How Voice-Based AI Improves the Digital Workplace

    How Voice-Based AI Improves the Digital Workplace

    Voice-based artificial intelligence (AI) has gone from obscurity to near ubiquity. My first experience using the technology was in the late 1990s on a PC that boasted a fraction of the computing power available on an Apple Watch today.

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  • 3 Factors Shaping the Next Wave of Customer Experience

    3 Factors Shaping the Next Wave of Customer Experience

    2017 is well underway and already it's been a big year for technology and innovation.

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  • Tweet Jam: The Evolving DX Fabric #DXChat

    Last summer you couldn't walk down the street without bumping into a person staring at their phone playing Pokemon Go.  Google Home and Amazon Echo battled for voice-enabled device supremacy in December. And as clunky and at times infuriating as they can be, chatbots show no signs of going away

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  • Do Chatbots Dream of Electric Sheep?

    Do Chatbots Dream of Electric Sheep?

    When Philip K Dick wrote "Do Androids Dream of Electric Sheep?" in 1968, he imagined a future where artificial beings are almost indistinguishable from humans. They look, sound and act alike — and mimic human emotion and intelligence.

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  • Are Bots the Real Stars of the Digital Workplace?

    Are Bots the Real Stars of the Digital Workplace?

    2017 may finally be the year you get that personal assistant you deserve — you know, the one who will pick the perfect time and place for your next product pitch, manage your budgets or make sure you know barbacoa tacos are hot in New York but carne asada burritos

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  • 7 Top CRM Trends for 2017: A Look Ahead

    7 Top CRM Trends for 2017: A Look Ahead

    The cost of acquiring a new customer can be anywhere from five to 25 times more expensive that retaining an existing one. That's why in today’s competitive digital marketing landscape, smart businesses do everything they can to show their appreciation for existing customers.  This reality is reflected in the

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  • Hubspot Unveils GrowthBot, a Chatbot for Sales & Marketing

    Hubspot Unveils GrowthBot, a Chatbot for Sales & Marketing

    BOSTON — HubSpot Co-Founder and CTO Dharmesh Shah thinks chatbots are the "biggest wave" of technology innovation in the past two decades.  At the company's annual INBOUND conference yesterday at the Boston Convention and Exhibition Center here, he championed the marketing and sales automation provider's GrowthBot. Machine-Learning, Sales, Marketing

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  • Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)

    Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)

    A digital media company that provides marketing for the marijuana industry has created an artificial intelligence (AI) chatbot modeled after US Republican Presidential candidate Donald Trump. There are many ways to follow that sentence, but, really, the only thing that makes sense is a question.

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