Articles

Tag: customer relationship management

  • 3 Ways to Close Gaps in the Customer Journey

    3 Ways to Close Gaps in the Customer Journey

    Today’s customers rule their shopping experience.  They research, browse, compare and purchase at any given moment and from every kind of device. This always-available digital connection has caused consumers to expect personalized experiences delivered by brands that understand their unique wants and needs — quite the customer mandate.

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  • Salesforce COO Keith Block Has SAP On the Brain Again

    Salesforce COO Keith Block Has SAP On the Brain Again

    Editor's note: We have updated this story with comments from SAP CEO Bill McDermott, who spoke Wednesday afternoon at the Citi 2016 Global Technology Conference. Salesforce President and COO Keith Block tried to convince investors the software company’s soft US sales is a minor blip in an otherwise record second

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  • 5 Ways to Build Beautiful Customer Relationships

    5 Ways to Build Beautiful Customer Relationships

    Technology has become a permanent fixture in our lives but using it to create a relationship that works for both sides takes care and consideration. How can you transform a budding attraction into a fully formed customer journey?  Here are five key principles for building and deepening lasting customer relationships:

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  • Zoho CRM Upgrade Digs Deep with Multiple Releases

    Zoho CRM Upgrade Digs Deep with Multiple Releases

    Zoho announced a major update to its platform last week, including the release of multiple tools aimed at helping salespeople at every step of the sales cycle.  The company announced the upgrades over a series of four announcements.

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  • 5 Enterprise Sales Processes Small Businesses Can Easily Adopt

    5 Enterprise Sales Processes Small Businesses Can Easily Adopt

    Technology keeps evolving to better serve today's digital workforces and the processes they use day-to-day. And that has leveled the playing field for small businesses, who now have more options to compete against large enterprises. Thanks to a highly competitive enterprise software market, small businesses can take advantage of enterprise-level offerings at prices they can afford.

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  • LinkedIn Enhances Social Selling Integrations in CRM, Email, Mobile

    LinkedIn Enhances Social Selling Integrations in CRM, Email, Mobile

    LinkedIn wants its social selling platform customers to get more out of their Salesforce customer relationship management (CRM) suite, their Gmail accounts and their sales mobile apps. The Mountain View, Calif. social professional network today released enhancements for its Sales Navigator platform, its social selling platform for sales agents.

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  • IBM Tightens Integration With SugarCRM #SugarCon

    SAN FRANCISCO — SugarCRM today announced a joint offering with IBM Cloud to increase the security and control on its customer relationship management platform. The IBM integration gives Sugar’s platform the ability to deploy on IBM’s dedicated, private bare metal clouds, which SugarCRM claims will improve the overall security and

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  • Has Your Business Been Ubered?

    Has Your Business Been Ubered?

    Have you been Ubered? Has technology reshuffled the deck in your industry? Are you about to become obsolete as some new (or renewed) competitor steals all of your hard-won, seemingly loyal customers? Digital disruption is the new buzzword in business transformation consulting circles, and for good reason.

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  • MS Dynamics CRM Release Targets Portals, the IoT

    Microsoft finally announced the general release of the the Spring 2016 Wave of Dynamics CRM.  But technically speaking, Microsoft has been pushing elements of Dynamics CRM 2016 into general availability since early this month, and drip feeding updates ever since. There are a couple of points worth noting.

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  • Salesforce Customers Lose CRM Data in 20 Hour Outage

    Salesforce Customers Lose CRM Data in 20 Hour Outage

    Salesforce customers lost four hours worth of CRM data due to a system failure and outage that lasted over two business days. The outage set off a social media firestorm from customers of the world’s largest Software-as-a-Service (SaaS) customer relationship management provider.

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  • SugarCRM Gets Sweeter With Improved Search, Tagging

    SugarCRM Gets Sweeter With Improved Search, Tagging

    SugarCRM is enhancing search and adding new capabilities in the latest version of its customer relationship management (CRM) software platform.  Version 7.

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  • Gartner Names Queens of CRM Customer Engagement

    Gartner Names Queens of CRM Customer Engagement

    Zendesk leapt into the leaderboard while SAP moved farther away in Gartner’s latest industry report on CRM customer engagement centers. Meanwhile, no vendor comes close to Salesforce — again. Gartner Inc., the Stamford, Conn.-based research firm, released its Magic Quadrant for the CRM Customer Engagement Center this week and named

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  • Salesforce Is Growing, But Still Lags SAP #SalesforceTour

    Salesforce Is Growing, But Still Lags SAP #SalesforceTour

    BOSTON — Salesforce executive Keith Block told an audience here in 2014 that his company would be "passing SAP as the largest enterprise applications company in the world." Two years later, it's clear he was wrong: SAP's yearly revenue of $23.7 billion is significantly higher than Salesforce, with revenue

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  • Hootsuite Acquires Social Selling App

    Hootsuite Acquires Social Selling App

    Vancouver, British Columbia-based Hootsuite is expanding its toolset for sales executives through the acquisition of another Vancouver-based company, Sales Prodigy. Hootsuite plans to capitalize on Sales Prodigy's mobile app, which can help sales professionals build relationships with prospects on platforms like Twitter and Instagram.

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