Articles

Tag: tom petrocelli

  • Why Email Remains the King of Communication

    Why Email Remains the King of Communication

    As much as the naysayers will hate to hear it, for communication and collaboration, email still reigns supreme. When I look back at my articles, reports and blogs from the past seven years, I can see how my thinking about email has evolved.

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  • Enough With the Voice Interfaces for Now

    Enough With the Voice Interfaces for Now

    This is a true story. I was sitting in a pizza parlor waiting for my lunch when a man sits down on the other side of the restaurant. He pulls out his iPhone and starts talking into it.

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  • Automation for All: Connecting Internet Services Into Workflows

    Automation for All: Connecting Internet Services Into Workflows

    Back in 2005, Yahoo introduced a product called Yahoo! Pipes, an early attempt at creating seamless workflows from unrelated bits of the internet.

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  • Will Microsoft Teams Hammer Yammer?

    Will Microsoft Teams Hammer Yammer?

    Let’s be honest: enterprise social networks (ESN) have always struggled.  From the start, people have questioned whether an ESN could really deliver on its promise of better communication, collaboration and operational efficiency.

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  • When You Favor CX Over Employee Experience, Everyone Loses

    When You Favor CX Over Employee Experience, Everyone Loses

    Small companies, no matter what their business, have often struggled to provide good IT service to their employees.  It’s a matter of cost. The cost of technology is still a major expense to many small organizations. Employees often must make due with last year’s model smartphone or laptop.

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  • 2016 Contributors of the Year: Tom Petrocelli

    2016 Contributors of the Year: Tom Petrocelli

    Tom Petrocelli isn't afraid of ruffling a few feathers.  This year alone he took on agile development hype, annoying e-commerce practices, problems with collaboration software adoption and more.  Petrocelli combines an indefatigable curiosity about the information technology space with an equal dash of skepticism of the promises vendors make.

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  • Let's Get Real About Agile Development

    Let's Get Real About Agile Development

    All of you software development methodologists and theorists, I’m here to ruin your day.  I am about annoy you to call your baby ugly.  How? By calling out just how poorly your pet development methods — Agile, user-centric design, continuous deployment and DevOps — are working in real life.

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  • Tailor User Experience to the Individual, Not the Crowd

    Tailor User Experience to the Individual, Not the Crowd

    American transcendentalist philosopher Ralph Waldo Emerson wrote : “A foolish consistency is the hobgoblin of little minds.”  He was talking about the individual but might as well have been speaking of large consumer-facing digital applications.

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  • Stop Ruining the Digital Customer Experience

    Stop Ruining the Digital Customer Experience

    All too often, companies place the needs of marketing over the customer sales experience. It’s almost as if they don’t realize that the two are inextricably intertwined.  The resulting digital experience — be it browser or mobile — acts to drive customers away rather than instilling confidence in their purchase.

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  • Evernote Falls Prey to the Freemium Model Catch-22

    Evernote Falls Prey to the Freemium Model Catch-22

    On June 28, Evernote announced changes to its paid subscription plans and freemium service. In a nutshell, it is simultaneously raising subscription prices and placing limitations on the free service.  To me, this signals the beginning of the end for Evernote.

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  • Emerging Data Needs Fuel New Data Management

    Emerging Data Needs Fuel New Data Management

    Companies have always exchanged data, inside and outside their organizations, to facilitate business interactions and decision. Much of it has been financial or customer data, often of a transactional type. A change is underway though.

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  • Dream Big, But Start Small with Artificial Intelligence

    Dream Big, But Start Small with Artificial Intelligence

    We've been hearing a lot about artificial intelligence, or AI, of late.  AI is nothing new.  AI's Got a Lot of Baggage We've seen portrayals of AI in science fiction for over 100 years.

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  • Searching For Real Value in Digital Transformation

    Searching For Real Value in Digital Transformation

    The jury is out on whether businesses save any money through digital transformation.  Typically, companies replacing existing internal and customer facing processes with digital systems look for productivity gains to offset the cost of these digital transformation projects. Unfortunately, looking for cost savings is asking the wrong question.

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  • Software Developers Get Social

    Software Developers Get Social

    When I began my career as a software developer (thought we weren't called that then – we were software engineers) it was a relatively solitary pursuit.  Yes, we had project meetings and code reviews — endless code reviews — but most of the time we just sat and wrote code.

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