Articles

Tag: user experience

  • Design Minimally Viable Interactions

    The most elegant interaction is so minimal it is almost invisible. I heard Derek Featherstone, web and mobile accessibility lead at Simply Accessible, give a very insightful presentation at An Event Apart in Washington, DC where he talked about a minimally viable interaction.

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  • Top 10 Win10 Features #8: Virtual Secure Mode

    Top 10 Win10 Features #8: Virtual Secure Mode

    With just a few weeks remaining until general availability (“GA,” as we veteran beta-newsers would call it) of Microsoft Windows 10, many businesses are just now learning about the new features it brings to the table.

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  • Jahia Unveils New Digital Factory Version

    At his company’s user conference last month, Jahia CEO Elie Auvray outlined the company's vision for "unified customer experiences." The Paris-based digital experience provider promised to back it up today with the release of Digital Factory 7.1, which officials said “further strengthens" the platform's "velocity and robustness.

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  • Top 10 Win10 Features #9: Packaged App Deployment

    Top 10 Win10 Features #9: Packaged App Deployment

    We continue our countdown of the 10 make-or-break features that will determine the success or failure of Microsoft Windows 10 in the enterprise, with a look at how administrators will be able to install applications throughout organizations in a manner that’s more like Linux distributions.

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  • Top 10 Windows 10 Features #10: Device Guard

    Top 10 Windows 10 Features #10: Device Guard

    This year, perhaps this time actually for the last time (for real), I present my selections for the 10 features that will make or break the success of the next version of Microsoft Windows, specifically for the enterprise.

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  • You Can't Escape the Long Arm of Conway's Law

    You Can't Escape the Long Arm of Conway's Law

    You already know about Moore's law and how it describes the miniaturization of chips. You may know about Goodheart's law and how it describes human behavior regarding quantitative metrics. Have you heard about Conway's law and how it is constantly clashing with your efforts to bring customer centricity to

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  • 11 Ways to Ruin Your CMS Project Without Even Trying

    11 Ways to Ruin Your CMS Project Without Even Trying

    Your web traffic is a vital factor, maybe even the most important one, in generating sales leads for your business. According to Stanford University, 75 percent of people judge the credibility of a company on the design of its website.

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  • Don't Let Your Personas Get Stuck

    Don't Let Your Personas Get Stuck

    If case you haven’t noticed, personas are a pretty big deal these days. Marketers plant relevant, engaging content throughout digital experiences on multiple channels to try and move the business forward. And that content must be relevant and individualized. But marketers face a growing challenge. Yes, yet another one.

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  • Google Joins the BYOD Party

    For a while it seemed that Google was so busy getting geeky with glasses and driverless cars that it was blind to the big opportunity directly in front of it — bringing enterprise level security to the nearly 1 billion Android mobile devices that, in some way or another, are

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  • The Problem with IT and the Digital Workplace

    Technology is what drives the digital workplace and yet for many business executives, the IT department is being seen as less and less relevant. “On the whole, executives’ current perceptions of IT performance are decidedly negative,” a McKinsey survey published in February 2015 states.

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  • We Need a Measure for Customer Effort

    What the text of a particular link means to someone will be influenced by the task they are trying to complete.  Recently I watched as customers tried to find configuration information for Product X.

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  • People are People, Not Users

    Empathy is an essential skill for those who design and manage websites and apps. It’s hard to have empathy for a user. The single biggest challenge I have found that web professionals face is the disconnect they have with the people they are supposed to serve.

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  • Don't Be Afraid of SharePoint Customization

    Don't Be Afraid of SharePoint Customization

    When SharePoint first came on the scene many years ago, Microsoft embraced a broad and deep partner ecosystem, supported all sorts of educational events to train people and placed millions if not billions on marketing events, all focused on showing us how to customize SharePoint.

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  • A Look Back: Still Searching for Optimal Customer Experience

    A Look Back: Still Searching for Optimal Customer Experience

    You couldn't escape talk about awesome, amazing, remarkable customer experience (CX) in 2014 — or, for that matter, related terms like customer satisfaction, customer focus, customer service or customer-centricity. It is, after all, the Age of the Customer — a reality that has caused businesses everywhere to embrace

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