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Customer Experience
3 Ways to Improve EX and CX at the Same Time
Employee experience is facing some major challenges. But brands can implement best practices that help both EX and CX.
Article
Digital Marketing
Are You Creating the Best B2B Buyer Customer Experience?
Even with pressure to close deals in a looming recession, the emphasis should still be on nurturing buyers, and not selling them.
Article
Customer Experience
CIOs Examine the Inevitable Marriage of Customer and Employee Experience
Making employees' jobs easier makes customer experience better, by almost all accounts. Where do CIOs come in on this business imperative?
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Digital Experience
It's Time We Got Smart About Energy Around Data Centers
Data centers are using too much energy — and at a great cost. It's time we got smarter about energy use around these data centers.
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Customer Experience
Why You Need to Personalize Your Customer Returns Service
You can’t please all the people all of the time. But how you handle returns can have a big effect on your bottom line.
Article
Customer Experience
3 Ways to Improve EX and CX at the Same Time
Employee experience is facing some major challenges. But brands can implement best practices that help both EX and CX.

Learning Opportunities

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Using the CDP to Reach Customers Where They Are
Aug
11
Sun and Ski Sports: Using the CDP to Reach Customers Where They Are
Use Audience Segmentation to Maximize Customer Engagement
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How Mixed Media Modeling Can Unlock Significant Value
Aug
16
How Mixed Media Modeling Can Unlock Significant Value
Stop wasting money and start gleaning insights
Conference
Digital Experience Summit - Q3 2022
Aug
17
Digital Experience Summit - Q3 2022
How Great Organizations Empower Customer Experience Teams
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Curating the customer experience through integrated data insights
Aug
23
Curating the customer experience through integrated data insights
Identify the analytics capablities that drive value
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Aug
24
2022 State of Internal Communications: Trends, Challenges and more
A Simpplr Research Webinar
Conference
Digital Workplace Experience - Q4 2022
Oct
12
Digital Workplace Experience - Q4 2022
Succeeding in the Era of the Intelligent Workplace
Webinar
Using the CDP to Reach Customers Where They Are
Aug
11
Sun and Ski Sports: Using the CDP to Reach Customers Where They Are
Use Audience Segmentation to Maximize Customer Engagement
Webinar
How Mixed Media Modeling Can Unlock Significant Value
Aug
16
How Mixed Media Modeling Can Unlock Significant Value
Stop wasting money and start gleaning insights
Webinar
Using the CDP to Reach Customers Where They Are
Aug
11
Sun and Ski Sports: Using the CDP to Reach Customers Where They Are
Use Audience Segmentation to Maximize Customer Engagement
Webinar
How Mixed Media Modeling Can Unlock Significant Value
Aug
16
How Mixed Media Modeling Can Unlock Significant Value
Stop wasting money and start gleaning insights
Conference
Digital Experience Summit - Q3 2022
Aug
17
Digital Experience Summit - Q3 2022
How Great Organizations Empower Customer Experience Teams
Webinar
Using the CDP to Reach Customers Where They Are
Aug
11
Sun and Ski Sports: Using the CDP to Reach Customers Where They Are
Use Audience Segmentation to Maximize Customer Engagement

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The Organization of the Future
A Blueprint for structuring your optimal customer data team
This e-books presents how customer data organizations can make the one-to-one vision more of a reality.
The Organization of the Future

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3 Systems You Need to Scale Your Support Operations
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Data and insights from top executives
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Get the help you need when choosing a CDP
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Featured research
eBook
The Organization of the Future
A Blueprint for structuring your optimal customer data team
Read now
Featured research
eBook
Drive Successful DCX with Collaboration and Cooperation
Insights for strategic partners on customers’ DCX challenges
Read now
Featured research
eBook
Human-Centered AI for Customer Service
3 Systems You Need to Scale Your Support Operations
Read now
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