Place Your Marketing Bets in 2022
What's Behind Microsoft's Acquisition of Activision, Gaming? The Metaverse? Both?
In the Race to Personalize Engagement, Have We Forgotten Customer Relationships?- Place Your Marketing Bets in 2022
- Why Did Google Drop FLoC for Topics and What's the Marketing Impact?
- Cross-Departmental Collaboration Is Key to Customer Experience
- In the Race to Personalize Engagement, Have We Forgotten Customer Relationships?
- What's Behind Microsoft's Acquisition of Activision, Gaming? The Metaverse? Both?
Digging Deeper
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Medallia to Acquire Journey Orchestration Provider Thunderhead Gabrielle Rodgers @brielle__denise
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Bicycle Thinking: Finding a Balance Between Technology and Life Gerry McGovern @gerrymcgovern
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Dealing With AI Biases, Part 1: Acknowledging the Bias Michael Wu @mich8elwu
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Use Next Best Action to Elevate Your Customer Experiences Greg Kihlström @gregkihlstrom
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Intent Data Explained: Types, Sources, Tracking and Scoring David Crane @davidfcrane
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What Is a Call Center? A Detailed Guide Lesley Harrison @cmswire
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How to Choose the Right Data Visualization Pierre DeBois @zimanaanalytics
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Are UX and CX One and the Same? Tobias Komischke @cmswire
What's Happening
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Feb 2
Digital Workplace Experience - Winter 2022
Digital Workplace Experience is the conference series for digital ...
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Feb 16
Digital Experience Summit - Winter 2022
Digital Experience Summit has been the #1 conference series for c ...
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Feb 23
[EIS Webinar] How to Instrument KPI's Throughout the Customer Journey
You're probably using metrics to determine if your marketing prog ...
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May 4
Digital Workplace Experience - Spring 2022
Digital Workplace Experience – Spring 2022 convenes esteemed lead ...
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May 18
Digital Experience Summit - Spring 2022
Digital Experience Summit – Spring 2022 convenes esteemed leader ...
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Feb 23
[EIS Webinar] How to Instrument KPI's Throughout the Customer Journey
You're probably using metrics to determine if your marketing prog ...
Featured Research
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Google Workspace: How to leverage AI through metadata
Gain deeper organizational insights and take action
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Q3 2021 Customer Data Platforms Market Guide
Get the help you need when choosing a CDP
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Practical Guide to Mastering Bots
Put bots at the center of your customer experience strategy — and see how much time you save
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Digital Experience Platforms (DXP) Market Guide
Everything you need to know about the DXP marketplace
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Forrester Wave™: Agile Content Management Systems (CMSes), Q1 2021
15 providers that matter most and how they stack up
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The Rise of Content Experience Platforms
Why Your Website And Digital Experiences Will Never Be the Same
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Cross-Departmental Collaboration Is Key to Customer Experience
- In the Race to Personalize Engagement, Have We Forgotten Customer Relationships?
- Medallia to Acquire Journey Orchestration Provider Thunderhead
- CX Decoded Podcast: Why Customer Journey Mapping Is a Verb, Not a Noun
- We Know Chatbots Are Falling Short, But Why?
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Why Marketers Are Thankful This Holiday Season
- Do You Need Customer Journey Orchestration?
- What Is Marketing Automation and How Does It Help Marketers?
- Twilio Announces Twilio Engage, Company's Latest Marketing Automation Platform
- What Marketers Need to Know About Intuit's $12B Acquisition of Mailchimp
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Will Microsoft Customer Experience Platform Compete in the CX World?
- Microsoft Takes on the Metaverse, Updates Teams and Viva & More Digital Workplace News
- Slack Continues Development as a Salesforce Hub, Here Comes Microsoft Office 2021 & More News
- SharePoint On-Premises Goes Into Preview, Facebook Outlines ‘Metaverse’ & More News
- Google Set to Compete With Microsoft Teams for the Enterprise
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Why Did Google Drop FLoC for Topics and What's the Marketing Impact?
- Cross-Departmental Collaboration Is Key to Customer Experience
- In the Race to Personalize Engagement, Have We Forgotten Customer Relationships?
- Medallia to Acquire Journey Orchestration Provider Thunderhead
- CX Decoded Podcast: Why Customer Journey Mapping Is a Verb, Not a Noun
-
We Know Chatbots Are Falling Short, But Why?
- How Industry 5.0 Might Deliver Human-Centric Work Cultures
- Tech Giants Corner Quantum Computing, Worker Engagement Declines & More News
- Dealing With AI Biases, Part 1: Acknowledging the Bias
- What Predictive Analytics Are and How They Can Help Your Business
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Observable Raises $35.6 Million Series B Funding Round for Data Collaboration
- Hit an Analytics Bottleneck? Here's How to Get Unstuck
- How to Choose the Right Data Visualization
- What Is Predictive Analytics and How Does it Impact Customer Experience?
- What Analytics Trends Should Marketers Expect in 2022?
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34 Free or Premium Headless CMS That Should Be on Your Radar
- Everything You Should Know About Headless CMS
- 3 Obstacles to a Great CMS Migration (And How To Overcome Them)
- WordPress Turns 18, Drupal Adds to the Team & More Open Source News
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