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Digital Experience
ChatGPT Suffers First Data Breach, Exposes Personal Information
The perils of technology: With so many people using ChatGPT, the potential for data breaches is great. And ChatGPT had its first significant breach.
Article
Customer Experience
Support Customer-Centric Culture With Active Employee Listening
Just as understanding the customer journey is a necessity for a good CX, so is understanding how EX can support that journey.
Article
Customer Experience
Qualtrics-Twilio Partnership, Verneek’s New Customer Experience AI Platform, More News
Cohora launches brand customer network, consumers show concern about AI usage, more CX news.
Article
Digital Marketing
Is Your AI-Generated Content Protected by US Copyright?
Marketers creating content using AI need a thorough examination of copyright laws. The good news? The government has issued some guidance.
Article
Digital Marketing
Shopify and Google Cloud Team up to Enhance Ecommerce With AI-Driven Search
Shopify and Google Cloud announced that Shopify merchants can now leverage AI-powered Google Search and recommendations in their online storefronts.
Article
Digital Experience
ChatGPT Suffers First Data Breach, Exposes Personal Information
The perils of technology: With so many people using ChatGPT, the potential for data breaches is great. And ChatGPT had its first significant breach.

Learning Opportunities

Webinar
The CX Commute vs. the CX Joy Ride
Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?
Webinar
Colourful Minimal Brainstorm Roadmap Mind Map
Mar
29
Is Your Microsoft 365 Data Recoverable? How to Survive the IT Hotseat When Data is Lost
See why MIcrosoft recommends third party backup
Webinar
The State of Outbound Communications
Mar
30
An Optimized Customer Contact Strategy Combines Transparency and Intelligence: The State of Outbound Communications
Learn from the Neustar-commissioned Forrester Consulting study on challenges and solutions for contact centers
Webinar
Adopt a Modern Digital-First Marketing Strategy
Apr
5
Adopt a Modern Digital-First Marketing Strategy
Learn how to use a composable DXP to your advantage
Webinar
Accelerating Content Velocity Across the Digital Supply Chain
Apr
13
Accelerating Content Velocity Across the Digital Supply Chain
Learn to integrate DAM with upstream tools to improve workflow efficiency.
Webinar
Composable Commerce: The Future of Retail
Apr
13
Composable Commerce The Future of Retail
The Adobe Commerce approach to composable and why it's best in class
Webinar
The CX Commute vs. the CX Joy Ride
Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?
Webinar
Colourful Minimal Brainstorm Roadmap Mind Map
Mar
29
Is Your Microsoft 365 Data Recoverable? How to Survive the IT Hotseat When Data is Lost
See why MIcrosoft recommends third party backup
Webinar
The CX Commute vs. the CX Joy Ride
Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?
Webinar
Colourful Minimal Brainstorm Roadmap Mind Map
Mar
29
Is Your Microsoft 365 Data Recoverable? How to Survive the IT Hotseat When Data is Lost
See why MIcrosoft recommends third party backup
Webinar
The State of Outbound Communications
Mar
30
An Optimized Customer Contact Strategy Combines Transparency and Intelligence: The State of Outbound Communications
Learn from the Neustar-commissioned Forrester Consulting study on challenges and solutions for contact centers
Webinar
The CX Commute vs. the CX Joy Ride
Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?

Featured Research Report

Maximizing Productivity in the Contact Center
To empower agents to do more with less, this report highlights the leading pain points that prevent efficiency and establish a framework for maximizing productivity in the contact center.
Maximizing Productivity in the Contact Center

Digging Deeper

Alex Kantrowitz
Wacky, Unhinged Bing Chatbot Is Still Good for Microsoft's BusinessAlex Kantrowitz
Victoria Davitashvili
My Personal Survival Story and the Amplification of Customer ExperienceVictoria Davitashvili
Michelle Hawley
Top 5 ChatGPT Prompts for Customer Experience ProfessionalsMichelle Hawley
Jennifer Torres
Google CEO Asks for Help With AI Chatbot Bard in Leaked MemoJennifer Torres
Pierre DeBois
Reading the Tea Leaves: What Analytics Trends Are Emerging for 2023?Pierre DeBois
Brianna Langley Henderson
Exploring the Crossroads of User Experience and Customer ExperienceBrianna Langley Henderson

Featured Research

Featured research
Research Report
Maximizing Productivity in the Contact Center
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Featured research
eBook
Closing the Loop to Surprise, Delight, and Retain Customers
Learn the secret to service that delights customers
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White Paper
The Action Gap: What’s causing all the disappointment in your VOC program
Read now
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Guide
Managing the Complex Modern Compliance and Risk Environment
How to do right by your customers while meeting increasing global regulatory demands
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Buyer's Guide
The UCaaS Buyer’s No-Nonsense Toolkit
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Guide
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Market Guide
Customer Data Platforms Market Guide (2023)
Get the help you need when choosing a CDP
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Research Report
Digital Experience Platforms (DXP) Market Guide
Everything you need to know about the DXP marketplace
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Featured research
Research Report
Maximizing Productivity in the Contact Center
Read now
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eBook
Closing the Loop to Surprise, Delight, and Retain Customers
Learn the secret to service that delights customers
Read now
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White Paper
The Action Gap: What’s causing all the disappointment in your VOC program
Read now
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Guide
Managing the Complex Modern Compliance and Risk Environment
How to do right by your customers while meeting increasing global regulatory demands
Read now

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