Articles
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Journey Orchestration Leads to Better Customer and Employee Experiences
Despite all the discussion about customer experience and employee experience last year, many brands still aren’t meeting expectations.
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What You Need to Enable and Sustain Marketing Agility
These are the five most critical tools to have in your transformation toolbox if you want Agile to be a permanent fixture in your marketing organization.
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Customer Journey Mapping: A How-To Guide
A customer journey map illustrates all of the touchpoints that a customer has with a brand, and it’s a key to improving the customer experience.
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CX Newsbyte: Acquisitions Abound, Google Cloud & LiveView Partner up and More News
Demandbase acquires InsideView and DemandMatrix, TGP and Francisco Partners set to acquire Boomi, Google Cloud Partners with LiveView and more.
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5 Principles to Guide Decision-Making When Building a Hybrid Workplace
The actions we take during the coming weeks and months will be the stepping stones toward the future hybrid workplace.
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Reducing Digital Energy Waste
Digital trains us to treat energy as a limitless, free resource.
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RPA and How It's Adding Value in the Workplace
Many organizations are starting to invest in robotic process automation to increase productivity. Here's why.
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Atlassian Adds New Features, Workplace by Facebook Hits Customer Milestone & More News
Atlassian opens up products to collaboration with customers, Workplace adds new features and more digital workplace news.
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Facebook Workplace Surpasses 7M Paid Subscribers, Introduces New App Integrations
Facebook announced its Workplace platform surpassed 7 million paid subscribers and along with it, more integration tools and plugins.
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Synchronous or Asynchronous? That Is the Collaboration Question
Workplace meetings are as certain as death and taxes. And they often feel the same, too. How can we make better decisions on how we collaborate?
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Should We Abandon Risk Assessment, Risk Management and Risk Appetite?
More people are recognizing that managing or mitigating a list of risks is not effective, nor of much value beyond compliance.
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WordPress Builds Design Assets Library, Plone Moves Toward Plone 6 and More News
WordPress builds a design assets library, Plone moves toward Plone 6, Drupal 9.2.0 enters Alpha Phase, and TYPO3 releases a maintenance update.
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Improve Conversion Rate Optimization With a CRO Checklist
Conversion rate optimization (CRO) is a critical metric for marketers. This checklist will help you avoid common mistakes and improve CRO for your business.
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The Real-Life Steps to Making DevQualOps Happen
The way to deliver customer excitement is in the way we create and deliver the products — and quality is the key.
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