Articles
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Microsoft Debuts Viva Goals, Google Revisits Classic Sites Shutdown Timeline, More News
Microsoft puts Ally.io buy to work in Viva, Google pushes back Classic Sites shutdown (again), Miro overhauls its developer platform and more news.
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Tableau Introduces Tableau Cloud, Oracle Updates Oracle Service, More CX News
Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with Celebrus for AI-backed CDP offerings and more news.
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The Speed of Work Today: More, Faster, Now
The dizzying array of communication tools we use in the workplace has led to unprecedented levels of information overload. Is more technology the answer?
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Vimeo Now Makes Videos More Discoverable
Vimeo automatically optimizes movies for search to enhance user and site views.
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Here's What Consumers Hate About Chatbots
Better make the transfer from human to chatbot smooth. You'll lose customers if you don't.
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Can You Have Your Privacy-Personalization Cake and Eat It, Too?
How can brands have their cake (protecting consumer privacy) and eat it too (provide hyper-personalized experiences)?
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Always On, Too Many Meetings: Is This the Future of Hybrid?
There’s no one-stop solution to make flexible hybrid working work. But a good start is to set clear expectations around when we're 'on' and when we're 'off.'
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MParticle Introduces Audience Journeys to Personalize Customer Experience
Marketers may use mParticle's new Journey Builder to create audience sequences that change throughout the lifecycle.
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What Europe’s AI Act Could Mean for Marketers
What could the new AI Act in Europe mean for today's marketers?
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4 Ways the Metaverse Can Enhance the Customer Experience
Savvy companies aren't waiting for the metaverse to go mainstream to establish a presence on the platform. Here's how some brands are already taking advantage.
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6 Tips for Designing a Total Experience
Total experience bridges user, customer and employee experience disciplines into one transformational experience.
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6 Tactics to Make Design Thinking a Success
Design thinking is great in concept, but there must be some planning around the execution.
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Digital Transformation Isn't Just a Technology Issue, It's a Business Issue
Too often, companies try to implement digital transformations without involving the people who will be doing the work. And that’s a recipe for failure.
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6 Questions That Will Get Your Customers to Say 'I'll Be Back!'
If you want customers to keep coming back, you need to start asking some serious questions.
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