Articles
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Building Digital Resiliency for the Post-COVID World
The real focus of digital transformation efforts should be building digital resiliency for after the pandemic. Here's what organizations can do.
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Beyond Buzzwords: The Business of Human Centricity
Good design discussions always begin with human purpose in mind, and they must begin with good questions.
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7 Strategies to Tame Collaboration Complexity
Establishing and maintaining a robust and compliant digital collaboration structure is a heavy burden for IT professionals. Here's how to get started.
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Vimeo Releases Video Calling, Zoom Encrypts Meetings, Monday.com's IPO and More News
Vimeo releases new asynchronous video messaging, Zoom gets encrypted and Monday.com looks ahead to a massive $4B IPO in 2021. More digital workplace news.
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Chatbots Provide the Personal Touch. Here's Why That's a Danger
Increased “humanization” of chatbots can trigger a crucial paradigm shift in human forms of interaction.
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Sitecore Extends AI Personalization, Qualtrics Updates XM Platform and More News
This week, Sitecore doubled down on AI for its DXP, Qualtrics releases experience management updates, Arc Publishing now available and more CX news.
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4 Ways a CRM Can Improve the Customer Experience
The CRMs of today are better able to manage the relationships a brand has with its customers through the entire customer lifetime.
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How Financial Services Weathered the Switch to the Online World
Face to face interactions were long the mainstay of financial services, but institutions are learning how to adapt to an increasingly online world.
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Choosing Martech Solutions by the Data Value They Provide
What makes a marketing technology valuable is a question that marketers, analysts, entrepreneurs and enthusiasts grapple with on a regular basis.
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Microsoft May Hold the Productivity Crown, But Productivity Reporting Is Ripe for Disruption
No organization is immune from a major market disruption. The larger an organization, the more prone it is to being blindsided.
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Can Your Organization Cross the Employee Belonging Threshold?
How do you promote true diversity, equity and inclusion in the workplace? You can start by listening.
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What Can Social Listening Do to Improve CX?
People from all walks of life share on social media, including your customers. Are you listening? Here's how social listening improves the customer experience.
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Humanizing Automation in CX: A Delicate But Essential Balance
All signs suggest that the relationship of automation to customer experience is transitioning from integral to inescapable.
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How the IoT Is Faring in a Remote Working World
If the initial pandemic reaction was to pull back from investment in Internet of Things projects, recent research shows the trend has reversed. Here's why.
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