Marc Gordon

Contributing Author
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Reporting from
Thornhill, Ontario
Customer Experience, Digital Experience
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Marc Gordon is a marketing communications and business relationship expert with more than 25 years of industry experience. The president of his own agency, he has been referred to as “Canada’s Marketing Superstar” by the Oprah Winfrey Network. Since 2003, Marc has studied, written and spoken about how companies can cultivate or ruin relationships as the result of how they communicate through marketing and customer service. He travels worldwide to train and educate organizations in the art of using customer service in tandem with marketing. His clients include Canada Post, The Canadian Securities Exchange, Johnson & Johnson, and presidents and CEOs of Fortune 500 companies. His article series, High 5 For Business, is the number one syndicated business column in the world, appearing in over 300 trade and business publications in six countries. In addition to being listed as one of the Top 100 Marketing Experts to Follow on Twitter, Marc is also a regularly quoted expert, having been featured in the Toronto Star, Globe and Mail, The National Post, Rogers Media and the CBC.

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