Nigel Shanahan

CONTRIBUTING AUTHOR

Coventry, U.K.

COVERS

Customer Experience, Digital Marketing

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Managing Director, Rapide.

Nigel founded Rapide in 2000. It was his vision and passion for the importance of listening and responding to the voice of the customer in real-time that led to Rapide’s development into one of the UK’s leading real-time customer engagement companies. His hands-on business experience is underpinned by an MBA from Warwick University. A regular speaker at conferences and an industry innovator, Nigel is also an executive member of the Mobile Marketing Association.

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