Cristian Petschen: Providing Great Service, Digitally
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Call Centers
Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.
Get up-to-the-minute call center-related news, information, advice, trends and best practices.
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Subject Matter Experts
Fabrice Martin
Fabrice is the head of product for Qualtrics XM discover and customer care, and is responsible for the vision, roadmap and go-to-market strategy for Qualtrics XM discover and customer care...
Patrick Bosek
Patrick is a co-founder and CEO of Heretto. Since beginning his career in 2005 Patrick, has worked on a wide range of projects all focused on improving authoring, production, and...
Kaia Koglin
Kaia Koglin has more than ten years experience as a technical and freelance writer. She provides engaging and informative content about business, marketing and communications. When not writing, she travels...
Gabrielle Rodgers
Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Nathan Eddy
Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.