Cristian Petschen: Providing Great Service, Digitally
Channels
Call Centers
Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.
Get up-to-the-minute call center-related news, information, advice, trends and best practices.
Getting Started with Call Centers
Digging Deeper into Call Centers
Subject Matter Experts
Patrick Nguyen
Patrick is Chief Technology Officer at [24]7.ai. He joined the company in 2011 with the acquisition of Voxify, where he led product and platform development teams in his role as CTO....
Stephanie Vaughn
Stephanie is a freelance news writer and communications professional, holding a Bachelor’s degree from DePaul University. Her background includes over a decade of work experience across the spectrum of media
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Scott Clark
Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...
Daniel Rodriguez
Daniel Rodriguez is an experienced marketing executive, entrepreneur, family guy and musician who uses daily meditation to manage life’s intense moments. He currently serves as the CMO of Simplr, where...