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Call Centers

Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.

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Subject Matter Experts

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....

China Louise Martens

China Louise Martens

China Louise Martens has been fascinated by how individuals and organizations choose and use business software for over 20 years. To dig deeper, she’s interviewed and profiled end users, developers...

Daniel Rodriguez

Daniel Rodriguez

Daniel Rodriguez is an experienced marketing executive, entrepreneur, family guy and musician who uses daily meditation to manage life’s intense moments. He currently serves as the CMO of Simplr, where...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...