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Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

Featured 2023 Speakers

Ice-T Ice-T Author, MC, ActorIce-TKristine DeryKristine DeryProfessor of Work, Technology and Innovation, and Academic Research Affiliate at MIT-CISRMacquarie Business SchoolScott GallowayScott GallowayProfessor of Marketing; Author, Adrift; Co-Host, Pivot; Creator, No Mercy/No MaliceNYU SternLina TaylorLina TaylorTwo Time OlympianClose the Gap

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Attendees Rave about CONNECT

96%

Agenda Satisfaction

“Loved the case studies and the different industries represented.”

86%

Recommendation Rate

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”

80%

Return Participation

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

"I thought you all nailed the conference experience. You've definitely set a bar."
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"Great speakers, great format! I learned so much."
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"The online platform was terrific!! It was super easy to navigate and use."
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"I was one of the speakers and you guys treated us like rockstars and I appreciated that."
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"Very good format versus others I've experienced recently. Quick sessions and great community engagement."
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"I really enjoyed the event and appreciate the opportunity to participate. Happy Hour was absolutely wonderful!"
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CMSWire CONNECT Starts May 10th in Austin, TX

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Recent Speakers

Ajay AgrawalAjay AgrawalArtificial Intelligence & Machine Learning ExpertFounder of The Creative Destruction LabSean AlbertsonSean AlbertsonHead of Client Experience Measurement & AnalyticsCharles Schwab & Co., Inc.Michele BartramMichele BartramCustomer Experience OfficerU.S. Census BureauTiffani BovaTiffani BovaAuthor, GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your BusinessMichelle BradenMichelle BradenVice President, Global Talent DevelopmentWEXJonathan BrillJonathan BrillAuthor, “Rogue Waves” & Ret. Global FuturistHPTony ByrneTony ByrneCEOReal Story GroupInge De BleeckerInge De BleeckerPrincipal UX & Conversational AI Consultant | FounderoutriderUX

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Conference Tracks

Designed for mid-to-senior level customer experience practitioners, the CONNECT conference program delivers a wealth of impactful knowledge.

Customer Experience Leadership

CX Leadership Topics

  • Customer Experience Program Design
  • Infusing Agile CX into Your Organization
  • Crisis Management Strategies & Legalities
  • Privacy & Compliance in 2023
  • Customer Data Management Strategies
View the Agenda

Customer Journey Optimization

Journey Optimization Topics

  • Customer Experience Analytics & Success Metrics
  • Personas, Journey Mapping & Touchpoint Audits
  • Voice of the Customer Programs & Platforms
  • Omnichannel Strategies, Technologies, Best Practices
  • Designing Customer Centric Teams
View the Agenda

NextGen Customer Service

Customer Service Topics

  • Call Center Innovation & Intelligent Automation
  • Operationalizing Voice of the Customer - Best Practices
  • Privacy vs. Personalization in the Contact Center
  • Balancing Self Service, Bots and Human Touch
View the Agenda

The Modern CX Tech Stack
& Essential Platforms

Technology Track Topics

  • Designing the Modern MarTech + CX Stack
  • Customer Data Platforms vs Marketing Automation
  • Going Headless: Tech + Strategy + Team
  • Tools & Practices for Omnichannel Consistency
View the Agenda

The Future of Customer Experiences

Future CX Topics

  • Infusing AI into your CX: Precursors, Best Next Steps
  • Synthetic humans - your new CX workforce?
  • Digital twins, digital influencers & digital service
  • Avatars and the next generation of intelligent agents
  • Hyper-personalization via data integration & machine learning
View the Agenda
View the Agenda

CONNECT with Transformational Leaders

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Practical Knowledge, Impactful Networking

Tone down the noise — at CONNECT you will:

  • Gain skills and insights from respected industry peers
  • Explore the latest customer experience and customer services technologies 
  • Make new connections in the friendly, focused CMSWire community
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Who Should Attend

Customer Experience Executives

Customer Service Leadership

Workshop

Digital Product Owners

Analytics and Optimization Owners

Take the Next Step

CMSWire CONNECT gives you unparalleled access to the latest independent research and the people leading our industry forward.

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Our Recent History

VIRTUAL CONFERENCE

NextGen Customer Service Excellence

May 18-19, 2022

Now On Demand
VIRTUAL CONFERENCE

How Great Organizations Empower Customer Experience Teams

August 17-18, 2022

Now on Demand
VIRTUAL CONFERENCE

Future CX - Blending Physical & Digital Experiences

October 26-27, 2022

Now on Demand
CMSWIRE CONNECT IN PERSON

CMSWire CONNECT 2023 in Austin, TX

May 10-12, 2023

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