Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

Attendees Rave about CONNECT


Agenda Satisfaction

“Loved the case studies and the different industries represented.”


Recommendation Rate

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”


Return Participation

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

Conference Tracks

Designed for enterprise level customer experience practitioners, the CONNECT conference program delivers a wealth of impactful knowledge.

Customer Experience Leadership

CX Leadership Topics

  • Customer Experience Program Design
  • Infusing Agile CX into Your Organization
  • Crisis Management Strategies & Legalities
  • Privacy & Compliance in 2023
  • Customer Data Management Strategies
View the Agenda

Customer Journey Optimization

Journey Optimization Topics

  • Customer Experience Analytics & Success Metrics
  • Personas, Journey Mapping & Touchpoint Audits
  • Voice of the Customer Programs & Platforms
  • Omnichannel Strategies, Technologies, Best Practices
  • Designing Customer Centric Teams
View the Agenda

NextGen Customer Service

Customer Service Topics

  • Call Center Innovation & Intelligent Automation
  • Operationalizing Voice of the Customer - Best Practices
  • Privacy vs. Personalization in the Contact Center
  • Balancing Self Service, Bots and Human Touch
View the Agenda

The Modern CX Tech Stack
& Essential Platforms

Technology Track Topics

  • Designing the Modern MarTech + CX Stack
  • Customer Data Platforms vs Marketing Automation
  • Going Headless: Tech + Strategy + Team
  • Tools & Practices for Omnichannel Consistency
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Artificial Intelligence, Conversational Experiences & the Future of CX

Future CX Topics

  • Infusing AI into your CX: Precursors, Best Next Steps
  • Synthetic humans - your new CX workforce?
  • Digital twins, digital influencers & digital service
  • Avatars and the next generation of intelligent agents
  • Hyper-personalization via data integration & machine learning
View the Agenda

CONNECT with Transformational Leaders

Practical Knowledge, Impactful Networking

Tone down the noise — at CONNECT you will:

  • Gain skills and insights from respected industry peers
  • Explore the latest technologies impacting customer experience, digital experience and customer service 
  • Build your network in the friendly, focused CMSWire community

CMSWire CONNECT Starts May 10th in Austin, TX


Who Should Attend

Customer Experience Executives

Customer Service Leadership


Digital Product Owners

Analytics and Optimization Owners

Take the Next Step

CMSWire CONNECT gives you unparalleled access to the latest independent research and the people leading our industry forward.

Our Recent History


NextGen Customer Service Excellence

May 18-19, 2022


How Great Organizations Empower Customer Experience Teams

August 17-18, 2022


Future CX - Blending Physical & Digital Experiences

October 26-27, 2022


CMSWire CONNECT 2023 in Austin, TX

May 10-12, 2023

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