Better CX Wins.

Attend the top customer experience conference of 2024 — May 29-31st

Attendees Love CONNECT


Agenda Satisfaction

“Loved the case studies and the different industries represented.”


Recommendation Rate

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”


Return Participation

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

Customer Experience Conference Tracks

Designed for customer experience and customer service leaders, our program delivers actionable knowledge directly from your peers.

Customer Experience Leadership

CX Leadership Topics

  • Customer Experience Program Design
  • Infusing Agile CX into Your Organization
  • Crisis Management Strategies & Legalities
  • Privacy & Compliance in 2023
  • Customer Data Management Strategies
View the Agenda

Customer Journey Optimization

Journey Optimization Topics

  • Customer Experience Analytics & Success Metrics
  • Personas, Journey Mapping & Touchpoint Audits
  • Voice of the Customer Programs & Platforms
  • Omnichannel Strategies, Technologies, Best Practices
  • Designing Customer Centric Teams
View the Agenda

NextGen Customer Service
& Contact Centers

Customer Service Topics

  • Contact Center Innovation & Intelligent Automation
  • Operationalizing Voice of the Customer - Best Practices
  • Balancing Self Service, Bots and Human Touch
  • Privacy vs. Personalization in the Contact Center
View the Agenda

The Modern Customer
Experience Tech Stack

Technology Track Topics

  • Designing the Modern MarTech + CX Stack
  • Customer Data Platforms vs Marketing Automation
  • Going Headless: Tech + Strategy + Team
  • Tools & Practices for Omnichannel Consistency
View the Agenda

Artificial Intelligence, Conversational Experiences & the Future of CX

Future CX Topics

  • Infusing AI into your CX: Precursors, Best Next Steps
  • Generative AI and its impact on customer experience
  • AI & machine learning for hyper-personalization
  • Experience frontiers with AR/VR, voice and synthetics
View the Agenda

Meet the Sponsors

CONNECT with Transformational Leaders

Practical Knowledge, Impactful Networking

Accelerate your career — at CONNECT you will:

  • Gain critical customer experience insights and actionable guidance from respected brand leaders and heads of top teams

  • Explore the latest tech and digital experience platforms impacting customer experience, digital experience, customer data operationalization and customer service
  • Build your network in the friendly, focused CMSWire community …and possibly find your next job

CMSWire CONNECT Starts May 29, 2024 in Austin


A Conference for Customer Experience Professionals

Customer Experience Executives

Customer Service Leadership


Digital Product & Portfolio Owners

Analytics & Journey Optimization Owners

Get Best Pricing & Group Rates Today

CMSWire CONNECT ticket prices rise as the event approaches. Lock in your best pricing and your access to limited seating Master Classes today.

Group discounts up to 40% are available now.

Our 20 Year History

The CMSWire CONNECT conference was launched in 2015 as DX Summit and was subsequently rebranded as CMSWire CONNECT in 2022.

The award-winning CMSWire team has been serving customer experience and customer service professionals for 20+ years.

Our recent events:


NextGen Customer Service Excellence

May 18-19, 2022


How Great Organizations Empower Customer Experience Teams

August 17-18, 2022


Future CX - Blending Physical & Digital Experiences

October 26-27, 2022

Want to Sponsor?

Engage today's top customer experience executives.

Contact Us