*Note: Not all presenters allow us to stream or post video recordings of their presentation.
Event Dates :
CMSWire CONNECT FAQs
The CMSWire CONNECT conference gathers today’s most innovative customer experience and digital experience practitioners. Join us to grow your skills, make impactful new connections and advance your career.
Registration
Please view the pricing page for the current ticket options and costs.
Unless we sell out of all available tickets, you can register at any point, including on-site at the event.
Vendor passes are for individuals associated with a software company that offers software in the in the customer experience, digital experience, marketing, customer service or similar spaces.
It is at the sole discretion of the CONNECT team to determine if an individual is considered to be a vendor and therefore required to purchase a Vendor Pass to access the conference.
Individuals that purchase a Standard or VIP pass and are later deemed to be Vendors by the CONNECT team will need to purchase a vendor pass to access the conference. Any price differences will be credited.
Please note that vendors may also choose to sponsor the event, and by doing so gain access to the conference.
At this time we only expect to offer keynote sessions for online viewing. Stay tuned as this story may evolve.
A confirmation email is sent automatically from the system upon the successful completion of your registration. However, these emails sometimes get caught by corporate spam filters. Have you checked your spam folder?
Please contact us if you are having trouble confirming your registration.
Please see our registration terms and conditions page for details.
Virtual Event Hub
Please see your registration confirmation email for system and event access details.
If you forgot or have not already set a password please follow the links in your registration confirmation email to set or reset your password. If you are still not able to access our systems, please get in touch with our team.
Agenda & Sessions
Keynotes
Keynotes are our most-anticipated speakers. They are some of the brightest and most inspiring minds in business, leadership, tech, and culture.
Panel Discussions
Moderated by an editor of CMSWire, these interactive conversations will feature contributions a from diverse collection of industry practitioners.
Breakouts
Breakout sessions will arm you with all the tactical know-how you need to do your job even better.
Master Classes
Master Classes bring instructional experts – from business coaches to world-renowned business faculty – into our own CONNECT classroom. 3-hour sessions with an intimate cohort allow for a personalized, deep dive to not only address, but walk you step-by-step through solutions to your leading digital experience business challenges.
Networking
Join your peers for intimate birds of a feather networking sessions and a fun happy hour event that will connect you with the best of the best at the industry’s most exclusive gathering of customer experience and customer services professionals.
Please see the conference agenda page for details on the programing.
Keynotes and other select sessions will be recorded and will be made available to conference registrants to access post-event.
Yes, we will post PDF copies of as many speaker presentation decks as we are entitled to share within the event hub. These are accessible to event participants only.
*Note: Not all presenters allow us to post copies of their presentation.
If you are interested in speaking and think you would be a good fit for our program, please submit speaking samples, an abstract and contact information via our speaker application process.
Games & Raffles
Step up to the CX Challenge! Attend live sessions, visit sponsor booths, snap pics and chat with fellow attendees to earn points – and a chance to spin the prize wheel.
Prizes are worth $4,000 in e-gift cards ($5-$500 in value) at each event. You have 3 chances to win!
All qualified registrants of the event are eligible to play, during event hours, until all prizes are redeemed. See below for full game rules.
HOW TO PLAY
Step 1: Register for the Event — Visit the CMSWire CONNECT conference website and register for the upcoming event. Only event registrants are eligible to play. Limitations and exclusions apply (see below).
All registrants agreed to our posted Registration Terms & Conditions. Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.
Step 2: Qualify for the Challenge — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:
First Name, Last Name, Job Title, Company, Work Email*, Work Phone
*Work Email addresses do not include free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; educational institutions, unless you are employed by the institution.
Only one registrant per event. Individuals may not register, log in or participate in the Challenge using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.
The Game is open to all domestic and international registrants, regardless of geographic location.
Step 3: Attend the Event — Attend the event in person.
To “attend the event”, log in during event hours of 11:00 AM EST – 4:30 PM EST on a day of the event, and view at least one full session during live simulcast.
Session views, including start time, end time, and total time viewed, are captured within the event platform. Registrants will be deemed ineligible for prizes won through the Challenge if session view data within the platform indicates that at least one full session has not been viewed. No exceptions will be made.
Step 4: Earn Points — Within the Event Hub, navigate to the Challenge page, using the hamburger icon and menu located at the top, left of the screen.
To earn points, follow the instructions next to each individual challenge. Complete the challenge, find the check-in code, and return to the challenge page. Enter the check-in code in the relevant challenge page to accumulate points.
Note that some challenges are available within the specific time frame referenced only, and not otherwise available.
Step 5: Spin the Prize Wheel — You can spin the wheel a maximum of 3 times during the event. To spin, accumulate the required number of points.
Spins are available until the event close time, until 4:30pm EST on the final event day, or until all prizes have been redeemed, whichever comes first.
Play early and often. Should prizes have been fully redeemed before a player accumulates his/her first set of points, a player may not have a chance to spin the wheel.
Good luck!
Additional Game Terms & Conditions
Prizes — (175) $5 gift cards, (45) $25 gift cards, (15) $100 gift cards, (1) $500 gift card
All prizes will be awarded as electronic gift cards.
Winners — All winners will be contacted via email within 7 (seven) business days of the event for prize distribution. E-gift cards will be available for redemption for up to (30) days post-event. E-gift cards not activated by the recipient within that time will be canceled, and not available for future activation, and prizes will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Challenge Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location. CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — No more than $720 of total rewards will be awarded each hour of the event. The minimum possible winning for one registrant is $0. Should prizes have been fully redeemed before a player accumulates his/her first 4,000 points, a player may not have a chance to spin the wheel. The maximum possible winning for one registrant is $700.
Only one registrant per event. Individuals may not register, log in or participate in the Challenge using multiple email addresses for the same event.
Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Challenge winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Any attempt to garner points or spin the prize wheel outside of event hours will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Challenge winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant. Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Challenge winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the Challenge is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate in the Challenge may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting [email protected] within 24 hours of the posted event hours.
An Apple a Day: For a Watch You Will Play!
Enter to win the latest Apple Watch Series 7! How? Simply engage with us — attend both days of our virtual conference (dates here) AND actively contribute to our Slack community. Come to our conference, network and do YOU. One participant will be selected at random from those meeting the initial criteria. Will it be you?
See below for official rules.
HOW TO PLAY
Step 1: Register for the Event — Visit www.dxsummit.com to register for the upcoming event.
Only event registrants are eligible to play. Limitations and exclusions apply (see below).
All registrants agreed to our posted Registration Terms & Conditions. Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.
Step 2: Qualify for the Raffle — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:
First Name, Last Name, Job Title, Company, Work Email*, Work Phone
*Work Email addresses do not include: Free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; Educational institutions, unless you are employed by the institution.
Only one registrant per event. Individuals may not register, log in or participate in the Raffle using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.
The Raffle is open to all domestic and international registrants, regardless of geographic location.
Step 3: Attend Each Day of the Event
Aattend the event at the virtual Event Hub, located at www.hub.dxsummit.com.
To “attend the event”, log in during event hours of 11:00 AM EST – 4:30 PM EST on a day of the event, and view at least one full session during live simulcast, on each day of the event.
Session views, including start time, end time, and total time viewed, are captured within the event platform. Registrants will be deemed ineligible for the Raffle if session view data within the platform indicates that at least one full session, each day, has not been viewed. No exceptions will be made.
Step 4: Participate in the Event Slack Community — Within the Event Hub, navigate to the Networking page, using the hamburger icon and menu located at the top, left of the screen.
Select the Slack Community from the Networking dropdown list. The event Slack channel will open and you will be automatically joined.
Participate in the Slack community at least twice throughout the event hours. Options to participate include:
- Introducing yourself in the water-cooler channel;
- Asking event-content or sponsor-product related questions in the water-cooler channel;
- Sharing your selfie from the event in the photo-booth channel;
- Responding to other registrants in the water-cooler or photo-booth channel
Good luck!
Additional Raffle Terms & Conditions
Prizes — (1) One Apple Watch, Series 7 ($400 value)
Winners — A random drawing from qualified registrants will be held to determine the winner by 2:00 PM EST on the final day of the event. The winner will be contacted via email within (7) seven business days of the event for prize distribution. The winner will have (7) seven business days to reply, and must provide: Shipping address, and phone number for shipping. Non-response by the recipient within (7) seven business days will cause the award to be canceled, and the prize will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Raffle Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location. CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — The minimum possible winning for one registrant is (0) zero items. The maximum possible winning for one registrant is (1) one Apple Watch, Series 7 (up to $400 in value).
Only one registrant per event. Individuals may not register, log in or participate in the Raffle using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Raffle winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant. Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Raffle winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the Raffle is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate during event hours may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting [email protected] within 24 hours of the posted event hours.
Meet Our Sponsors for a Chance to Win!
Meet our sponsors! We will be gifting an Apple iPad Air to one lucky winner during our DX Summit event. Simply connect with our sponsors in the virtual booth chats during both days of the event. Ask product questions, share business challenges and seek out solutions. This is your opportunity to learn, engage and win.
Raffle winners will be announced via email within 7 days post-event.
See below for Official Rules.
HOW TO PLAY
Step 1: Register for the Event — Visit www.dxsummit.com to register for the upcoming event.
Only event registrants are eligible to play. Limitations and exclusions apply (see below).
All registrants agreed to our posted Registration Terms & Conditions. Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.
Step 2: Qualify for the Raffle — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:
First Name, Last Name, Job Title, Company, Work Email*, Work Phone
*Work Email addresses do not include: Free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; Educational institutions, unless you are employed by the institution.
Only one registrant per event. Individuals may not register, log in or participate in the Raffle using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.
The Raffle is open to all domestic and international registrants, regardless of geographic location.
Step 3: Attend 2 Days of the Event
Attend the event at the virtual Event Hub, located at www.hub.dxsummit.com
To “attend the event”, log in during event hours of 11:00 AM EST – 4:30 PM EST on a day of the event, and view at least one full session during live simulcast, on each day of the event.
Session views, including start time, end time, and total time viewed, are captured within the event platform. Registrants will be deemed ineligible for the Raffle if session view data within the platform indicates that at least one full session, each day, has not been viewed. No exceptions will be made.
Step 4: Connect with Sponsors Live — Within the Event Hub, navigate to the Sponsor Booths page, using the hamburger icon and menu located at the top, left of the screen.
Select a sponsor booth to visit, and engage in the live booth chat!
Participate in a sponsor booth chat at least once each program day. Options to participate include:
- Ask product questions
- Share business challenges
- Seek out solutions
Good luck!
Additional Raffle Terms & Conditions
Prizes — (1) One Apple iPad ($750 max value)
Winners — A random drawing from qualified registrants will be held to determine the winner by 2:00 PM EST on the final day of the event. The winner will be contacted via email within (7) seven business days of the event for prize distribution. The winner will have (7) seven business days to reply, and must provide: Shipping address, and phone number for shipping. Non-response by the recipient within (7) seven business days will cause the award to be canceled, and the prize will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Raffle Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location. CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — The minimum possible winning for one registrant is (0) zero items. The maximum possible winning for one registrant is (1) one Apple Watch, Series 7 (up to $400 in value).
Only one registrant per event. Individuals may not register, log in or participate in the Raffle using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Raffle winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant. Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Raffle winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the Raffle is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate during event hours may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting [email protected] within 24 hours of the posted event hours.
What did you think?
Take a few minutes to share with us what you thought about the event. The first 100 respondents will receive a $10 eGift Card!
See below for official rules.
How to Play
Step 1: Register for the Event — Visit www.dxsummit.com to register for the upcoming event.
Only event attendees are eligible. Limitations and exclusions apply (see below).
All registrants agreed to our posted Registration Terms & Conditions. Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.
Step 2: Qualify for the Survey Reward — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:
First Name, Last Name, Job Title, Company, Work Email*, Work Phone
*Work Email addresses do not include: free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; educational institutions, unless you are employed by the institution
Only one registrant per event. Individuals may not register, log in or participate in the Game using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.
The Game is open to all domestic and international registrants, regardless of geographic location.
Step 3: Attend the Event — Attend the event at the virtual Event Hub, located at www.hub.dxsummit.com.
To join navigate to the Program page, using the hamburger icon and menu located at the top, left of the screen.
Select the Sessions page from the Program dropdown list. Navigate to any live session and click “View Session” to join.
Participate in the entirety of one session to be marked “attended”.
Session views, including start time, end time, and total time viewed, are captured within the event platform. Registrants will be deemed ineligible if session view data within the platform indicates that at least one full session has not been viewed. No exceptions will be made.
Step 4: Complete the Event Survey — All attendees will receive the event survey via email immediately post-event.
To complete the survey, click on the link provided. Where indicated, provide your email address to be eligible for the reward.
The first 100 respondents to complete the survey and provide their email address will receive a $10 e-gift card, within seven business days of the event.
Good luck!
Additional Game Terms & Conditions
Prizes — (100) One hundred $10 e-gift cards
All prizes will be awarded as electronic gift cards.
Winners — The winners will be contacted via email within (7) seven business days of the event for prize distribution. E-gift cards will be available for redemption for up to (30) days post-event. E-gift cards not activated by the recipient within that time will be canceled, and not available for future activation, and prizes will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Game Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location. CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — The minimum possible winning for one registrant is (0) zero items. The maximum possible winning for one registrant is (1) one e-gift card ($25 value).
Only one registrant per event. Individuals may not register, log in or participate in the Game using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Game winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant. Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Game winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the reward opportunity is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate during event hours may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting [email protected] within 24 hours of the posted event hours.
General Info
About the Conference
The CMSWire CONNECT conference gathers an elite group of customer experience leaders to explore the latest practices and technologies that are driving the next generation of customer experiences.
A Community That Cares
Join a smart, friendly community devoted to putting best practices and the latest technologies into action. With high-impact sessions and fun networking hours, CONNECT is the best place to find like-minded peers from the world’s top customer-focused teams, working towards the same goals.
20 years in the making, the CMSWire community is not only the most sophisticated CX professionals group, but also the most friendly and collaborative.
Informed by 20 Years of Experience
The CMSWire CONNECT agenda is informed by CMSWire’s diverse community of thought leaders and 20 years of editorial and research focused on customer experience practices and tools. The conference Advisory Council additionally provides critical inputs as we shape our content program.
Get ready for interactive learning, innovative solutions and the latest industry insights.
Over three days, deep dive into real customer experience and customer service learnings through engaging workshops, case studies and high impact sessions. Whether your focus is digital experience strategy, voice of the customer, analytics, AI and machine learning or the newest technology platforms … CONNECT will deliver.
The conference speakers represent the most informed analysts, practitioners and technologists working in modern customer experience including speakers from organizations such as MIT, Hyatt, Fast Company and Nike.
Originally named “DX Summit”, the conference was launched in 2015. During the global pandemic the conference was run virtually and on a quarterly basis.
Renamed CMSWire CONNECT in late 2022, the conference is returning to an in person format in the Spring of 2023.
CMSWire CONNECT is the premier industry event for corporate or government leaders focused on delivering top shelf customer experiences, including those undertaking significant digital transformation projects, or those focused on digital experience platforms, analytics and experience optimization, voice of the customer (VoC). The event is a natural fit for digital product owners and customer service executives.
Example attendee job titles include:
CMO, CIO, Chief Customer Officer, Chief Design Officer, Chief Digital Officer, EVP/SVP/VP/Director/Head of/Chief: Communications, Customer Engagement, Customer Experience (CX), Marketing, Digital & Omnichannel, Digital Experience, Digital Engagement, Digital Transformation, Digital Strategy, Customer Experience, Strategy, Innovation, Customer Service, Customer Retention, Customer Care, E-commerce, Community, Insights & Analytics, Data & Content, Analytics, Customer Analytics, Product Design, Retail Experience, User Experience
Please visit our sponsorship page to learn more. Complete the information request form and a member of our sales team will be in touch.
If you are interested in speaking and think you would be a good fit for the CONNECT content program, please see our speaker application form.