Wednesday, May 10
10 :45 AM - 12 :15 PM CST ( 1 hr 30 mins )
In this master class session, Catherine Brinkman, VP of Client Experience, and Merle Heckman, global trainer at Dale Carnegie, will explore how artificial intelligence can optimize human expertise in customer service. They will discuss how AI can be leveraged to automate routine tasks, allowing human representatives to focus on tasks that require critical thinking and emotional intelligence. The session will focus on effectively training employees to work alongside AI tools to improve customer satisfaction scores. The speakers will provide practical advice on how to quickly react to the information handed off by the AI software and ensure that the customer receives a seamless experience. Attendees will leave with a comprehensive understanding of how to optimize human expertise in customer service with the help of AI tools.
In this master class session, participants will gain knowledge about the following three topics:
VP of Client Experience
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