Jim Katzman

As the world becomes more conversational and rich in experience data, structured VoC surveys are becoming a thing of the past. But how can businesses unlock valuable insights from all of this data? The solution is a cutting-edge web-based business intelligence application that analyzes omnichannel data in near real-time and provides impactful visualizations for discovering critical business insights.

In this session, we'll showcase the solution, Spotlight, providing you with a firsthand look at its powerful capabilities. From social media to call centers and chatbots to reviews, Spotlight can help your business stay on top of its game by providing the insights you need to make informed decisions.

By attending this session, you will learn:

• How to analyze and interpret large amounts of omnichannel data in near real-time
• How to use impactful visualizations to discover critical business insights
• How to stay ahead of the game by leveraging cutting-edge business intelligence applications like Spotlight