Jim Katzman

Jim Katzman

Principal, CX Strategy & Enablement
Jim Katzman has been on both sides of the customer experience fence. Across his decades of experience, he has served as a CX program owner for big-name brands, and he is currently bringing his wealth of knowledge to InMoment as Principal of CX Strategy & Enablement. Every day, Jim applies his diverse perspective and partners with brands to help them identify big-picture goals and develop in-depth strategies to make their goals a reality.

Thursday, May 11

US/Central from 12 :40 PM to 1 :00 PM ( 20 mins )

[Innovation Theater] Unlock Game Changing Insights From Unstructured Customer Feedback

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Innovation Theater

  • Customer Journey Optimization
  • NextGen Customer Service

JW Grand Ballroom Expo Hall Innovation Stages, 4th Floor

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