Thursday, May 11
US/Central from 9 :50 AM to 10 :10 AM ( 20 mins )
[Innovation Theater] The Move from CCaaS to CXi
This session will explore the shift from traditional Contact Center as a Service (CCaaS) to the more comprehensive Customer Experience Intelligence (CXi) platform. Justin O'Brien, Vice President Sales, CX at NICE will discuss how the CXi platform empowers organizations to meet customer needs intelligently through the use of cloud-based contact center, workforce optimization, analytics, artificial intelligence, and digital self-service technologies. He will highlight the benefits of CXi, including personalized self-service and human-assisted interactions across the entire customer journey. Attendees will gain insight into how CXi can help their organizations provide exceptional customer experiences and increase customer satisfaction.
JW Grand Ballroom Expo Hall Innovation Stages, 4th Floor
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