Justin O'Brien

Vice President Sales, Existing Customer

NICE CXone

An enthusiastic, involved team player who is interested in exploring the possibilities for innovation. Little interest in rules, and will encourage teammates to think outside the box to create a solution that is uniquely theirs. Focused, energetic, passionate, husband, father, actor, runner, sales guy, leader, top performer, problem solver, daring, pioneerf, coach, builder, and an engineer. 10+ years of Contact Center Experience.

JUSTIN'S SESSIONS

Thursday, May 11

US/Central from 9 :50 AM to 10 :10 AM ( 20 mins )

[Innovation Theater] The Move from CCaaS to CXi

This session will explore the shift from traditional Contact Center as a Service (CCaaS) to the more comprehensive Customer Experience Intelligence (CXi) platform. Justin O'Brien, Vice President Sales, CX at NICE will discuss how the CXi platform empowers organizations to meet customer needs intelligently through the use of cloud-based contact center, workforce optimization, analytics, artificial intelligence, and digital self-service technologies. He will highlight the benefits of CXi, including personalized self-service and human-assisted interactions across the entire customer journey. Attendees will gain insight into how CXi can help their organizations provide exceptional customer experiences and increase customer satisfaction.

Speaker

Justin O'Brien

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