Thursday, May 11
US/Central from 2 :25 PM to 2 :35 PM ( 10 mins )
[Main Stage Breakout] : lululemon's Omnichannel Success: Lessons in CX Strategy and Execution
Omnichannel customer experiences are essential for success in any industry. Providing seamless, consistent experiences across all channels is critical to any effective digital customer experience strategy. Join Katrina Taylor, Principal UX Designer at lululemon, as she shares insights into the best practices, technologies, and systems for creating exceptional omnichannel experiences.
The Audience Will Learn:
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VIP attendees will receive priority, reserved seating. Get up close and personal with our speaker!
Main Stage
Lone Star Ballroom (A-E), 3rd Fl
Thursday, May 11
US/Central from 2 :45 PM to 3 :00 PM ( 15 mins )
[Main Stage Q&A] Beyond Brick-and-Mortar: How REI and Lululemon Revolutionized Retail
Join Matthew Schaeffer, Senior Manager of Data & Content Operations Programs at REI, and Katrina Taylor, Principal UX Designer from Lululemon in this riveting live Q&A session as they reveal how they have revolutionized retail. In a world where e-commerce is becoming increasingly dominant, both REI and Lululemon have found success by combining their in-store and online efforts to create a comprehensive customer experience. Don't miss this opportunity to gain valuable insights into their omnichannel strategies, and learn how you can apply their innovative approaches to your own business. Bring your questions and be prepared for a lively discussion on the future of retail.
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VIP attendees will receive priority, reserved seating. Get up close and personal with our speaker!
Main Stage
Lone Star Ballroom (A-E), 3rd Fl