Friday, May 12
US/Central from 1 :30 PM to 1 :55 PM ( 25 mins )
[Main Stage] Agile Experience - Building Adaptive CX Teams & Programs
In today's fast-paced business world, customer and employee experience are more important than ever. To stay competitive, companies must infuse agility into their CX strategies. But what does being an agile organization mean, and how can you achieve it?
Join Marietta Silva, Principal CX Leader and Caroline Stroud, Principal CX Lead at Intuit as they share insights on infusing agility into your organization. They will teach you how to identify the right metrics, prioritize your initiatives, and foster a culture of experimentation and learning.
By The End of The Session, You'll Learn:
Lone Star Ballroom (A-E), 3rd Fl
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