Thursday, May 11
US/Central from 2 :35 PM to 2 :55 PM ( 20 mins )
[Breakout] Modernizing Your Customer Experience Stack: The Potential of Platforms, Tech & Teams
In this session, Matthew Schaeffer, Senior Manager of Data & Content Operations Programs at REI, will share his expertise on leveraging platforms, tech, and strategy to optimize your customer experience (CX). Schaeffer will provide practical insights into implementing CX strategies and processes through data, case studies, and real-world stories. Attendees will learn to implement innovative technology and techniques to improve their CX and increase customer engagement across multiple touchpoints. Join us to gain valuable knowledge on empowering your CX with cutting-edge platforms, tech, and teams.
VIP attendees will receive priority, reserved seating. Get up close and personal with our speaker!
The Modern CX Tech Stack & Essential Platforms
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