Sarah Kimmel

VP of Research

Simpler Media Group (CMSWire & Reworked)

As Vice President of Research, Sarah holds overall responsibility for CMSWire INSIGHTS and Reworked INSIGHTS research design and implementation. She leads the internal and client-driven research practice in the areas of customer experience, marketing leadership, customer data management, employee experience, digital workplace, learning and development and modern HR leadership. Sarah has 20+ years of experience designing and communicating original research across a broad range of technology, HR and L&D topics. Prior to her current role, Sarah led the research division at Human Capital Media for 8 years, overseeing the LearningElite benchmarking program and all in-house and custom research for Chief Learning Officer and Workforce brands.

SARAH'S SESSIONS

Friday, May 12

US/Central from 11 :25 AM to 11 :40 AM ( 15 mins )

[Main Stage Research Brief] Beyond the Buzzwords: Discovering Real Customer and Employee Experience Trends with SMG Research

In this session, Sarah Kimmel, the Vice President of Research at Simpler Media Group, will explore the real customer and employee experience trends beyond buzzwords. Through SMG research, attendees will discover insights on how to uncover actionable and impactful strategies for their organization. This session aims to provide a deeper understanding of the current customer and employee experience landscape and equip attendees with the knowledge to improve their own experiences.

VIP attendees will receive priority, reserved seating. Get up close and personal with our keynote speaker!

Main Stage

Customer Experience Leadership

Lone Star Ballroom (A-E), 3rd Fl

Friday, May 12

US/Central from 1 :30 PM to 2 :30 PM ( 1 hr )

[Breakout] The State of the Digital Workplace in 2023

The digital workplace is at an inflection point. Hybrid work models have become normalized, generative AI has infiltrated the workforce and organizations are realizing just how much they can accomplish for employees. Join Host Sarah Kimmel, VP of Research for Reworked/CMSWire as she presents the most relevant findings from our annual State of the Digital Workplace report. You’ll also hear from Reworked Editor in Chief Siobhan Fagan, Reworked Research Editor Nidhi Madhavan and Sam Marshall of Clearbox Consulting as they discuss challenges, opportunities and next steps for the digital workplace.

Speaker

Sarah Kimmel

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