Sean Albertson

Sean Albertson

Head of Client Experience Measurement & Analytics
Charles Schwab, Inc.
Sean Albertson is the Head of Client Experience Measurement & Analytics at Charles Schwab. Sean and his team provide analysis and actionable insights to leaders within the Investor Services, Advisor Services and Digital Services business units. In addition to traditional survey and research, Sean drives journey & text analytics strategies across Schwab’s contact channels.

Wednesday, May 10

US/Central from 3 :30 PM to 5 :00 PM ( 1 hr 30 mins )

[Master Class] Uncovering Customer Pain Points: Strategies for Enhancing Customer Experience

Master Class

Customer Experience Leadership

Thursday, May 11

US/Central from 10 :50 AM to 11 :10 AM ( 20 mins )

[Mainstage Panel] The Future of Enterprise Customer Experiences


Customer Experience Leadership

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