Head of Digital Workplace Experience
Pacific Gas & Electric
Spencer Mains brings more than two decades of experience leading information technology and knowledge management for major consulting, branding, and merchandise firms, including 16 years with Landor, a global branding firm. Spencer currently leads the technology and digital workplace mobilization for a leading utility, Pacific Gas & Electric, headquartered in Oakland, CA. Spencer is obsessed with driving digital transformation within large, complex organizations, and has evangelized the need for highly intuitive workplace solutions that are not only beautiful, but also functional. Spencer is passionate about identifying customer needs and requirements building robust collaboration, knowledge and customer support solutions aligned with culture, efficiency, and continuous improvement for some of the world's most recognizable brands to include Gap Inc, Landor Associates and Stanford University. Committed to providing exceptional customer service and championing innovative ways to transform how people work together with a strong focus on coworker productivity, customer happiness and overall delightfulness with technology. His success building an award-winning intranet that was recognized by Nielsen Norman Media Group as a “top ten intranet in the world” is among some of his proudest achievements.