Speaker

Tom DeWitt

Tom DeWitt

Director of [email protected], Academic Program Director for MS-CXM
Michigan State University
Tom DeWitt, Ph.D., is the Director of [email protected], an entity dedicated to the advancement of customer experience management (CXM), and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. As the Director of [email protected], Dr. DeWitt created North America‚Äôs first academic program in customer experience management (Masters of Science in Customer Experience Management - MS-CXM) and hosts industry conferences twice each year for organizations to share best practices in CXM. For nearly two decades, Dr. DeWitt has also provided customer experience management (CXM) solutions to organizations and audiences around the world through consulting, workshops, and presentations. Prior to joining academia, Tom enjoyed a career in the hospitality industry, where he served in senior management roles in the USA and Asia.
TOM'S SESSIONS

Wednesday, May 10

US/Central from 9 :00 AM to 10 :30 AM ( 1 hr 30 mins )

[Master Class] Mastering Customer Experience Centricity: Leadership, Collaboration, and Real-World Implementation

Master Class

Customer Experience Leadership

Wednesday, May 10

US/Central from 10 :30 AM to 12 :00 PM ( 1 hr 30 mins )

[Master Class] From Theory to Practice: A Hands-On Masterclass on Employee Engagement Strategies and Implementation

Master Class

Employee Experience: Design, Build, Listen & Optimize

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