Conference Speakers

Meet the CMSWire CONNECT luminaries — leaders in customer experience strategy, voice of the customer, modern customer experience, artificial intelligence in CX, digital experience optimization and much more.

Recent Speaker Alumni

See inside the top customer experience teams, get practical advise from the trenches and learn directly from your peers, across industries. The following people have contributed to our recent conference programming.

Ajay AgrawalAjay AgrawalArtificial Intelligence & Machine Learning ExpertFounder of The Creative Destruction LabSean AlbertsonSean AlbertsonHead of Client Experience Measurement & AnalyticsCharles Schwab & Co., Inc.Michele BartramMichele BartramCustomer Experience OfficerU.S. Census BureauTiffani BovaTiffani BovaAuthor, GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your BusinessMichelle BradenMichelle BradenVice President, Global Talent DevelopmentWEXJonathan BrillJonathan BrillAuthor, “Rogue Waves” & Ret. Global FuturistHPInge De BleeckerInge De BleeckerPrincipal UX & Conversational AI Consultant | FounderoutriderUXRadhika DirksRadhika DirksCEO & FounderRibo AISeth EarleySeth EarleyCEO & FounderEarley Information ScienceAnnette FranzAnnette FranzCoach, Keynote Speakerauthor of Putting the "Customer" in Customer ExperienceMarkus GieslerMarkus GieslerEditor, Journal of Consumer Research & Professor of MarketingSchulich School of BusinessShawn GoodinShawn GoodinGlobal Director of Marketing Technology and AnalyticsSilicon Valley BankSimone Grapini-GoodmanSimone Grapini-GoodmanChief Marketing OfficerDiRxRich HeinRich HeinEICSMGNeil HoyneNeil HoyneChief Measurement Strategist At GoogleGoogleGreg KihlstromGreg KihlstromPrincipal, Chief StrategistGK5AKatie KingKatie KingFounder and CEOAI in BusinessDiane MagersDiane MagersFounder & CEOCustomer Experience Professionals AssociationOmar MillerOmar MillerDirector, MarTech Solutions and ImplementationFCB ChicagoJosé MoreyJosé MoreyCEOAd Astra MediaMark NardoneMark NardoneChief Marketing OfficerPANDom NicastroDom NicastroManaging EditorSimpler MediaPaul RoetzerPaul RoetzerCEO & FounderMarketing AI InstituteBrad SchlachterBrad SchlachterVPSimpler Media GroupAmy ShiojiAmy ShiojiSVP, Corporate Strategy and Experience OfficerStrategic EducationDoug StephensDoug StephensRetail and Consumer FuturistAuthor and Founder of Retail ProphetGene SutchGene SutchDirector, Revenue Strategy and AnalysisMetropolitan Washington Airports AuthorityStephanie ThumStephanie ThumFounding PrincipalPractical CXMatt WilliamsMatt WilliamsDirector of MarketingHilton


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