Why Attend

#FOMO Alert! Don’t Miss the Best Customer Experience Conference of 2023

4 Ways CONNECT is Unique

  • Soak Up High Impact Learning, From Peers

    Get fresh from the trenches, honest and practical insights directly from your peers, some working in novel ways in parallel industries.

  • See Inside World Class Customer Experience Operations

    Take guided tours through some of today’s most successful customer experience operations. Gain unique leadership insights and take advantage of live Q&A in informal learning environments.

  • Experience Career Changing Networking

    Make new connections in the renowned CMSWire community. The world’s top community of CX professionals is also a uniquely friendly and collaborative group.

  • Win Great Prizes!

    The CONNECT Challenge offers attendees many opportunities to win gift cards (up to $500), free spa sessions onsite at the JW Marriott, fun swag and more! Winners are announced daily.

Be a Customer Experience Pioneer

The CONNECT conference gathers the world’s most advanced customer experience, customer service and marketing leaders — those who are tackling today’s toughest challenges.

Who Should Attend?

At CONNECT you’ll learn alongside and network with peers like:

Marketing Manager,
Amazon Web Services

Director, Digital Transformation, Capgemini

Marketing CTO,
JPMorgan Chase

Senior Data Analyst - Digital Customer Experience, Discover

Manager, CX Product Operations, DropBox

Director of IT,
King's Hawaiian

Senior Digital Analytics Analyst, Mayo Clinic

Head of Global Strategy and Market Enablement, Google

Chief Communications Officer, American Dental Association

Customer Experience Strategist, Cellular One

Director of Marketing,

Voice of the Customer, Customer Success, Hubspot

Engineering Manager, Growth,

Vice President, Global Head of Content Strategy, Met Life

Senior Manager, Digital Experience, Arc'teryx

Senior Manager UX Design, CenturyLink

Director, Design Analytics,

CX ICT Manager,
Fiat-Chrysler Automotive

Senior Manager, UX,
Johnson & Johnson

Digital Lead,
MassMutual Financial

Assistant Vice President - Digital Solutions, T. Rowe Price

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