Will marketers be ready for the post-COVID crowd? Will marketers be ready for what Intuit has in-store next? How is Google Analytics helping to build a bridge to close a gap between third-party cookies and the consumer? Meanwhile, we are looking deeper into a customer experience professional's lessons that they have learned in the past to teach us more about the future.
Learning Opportunities
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
Feb
23
Why Machine Learning is a Marketer’s New Superpower
Looking for the cheat codes to turn massive amounts of customer data into meaningful insights?
Conference
May
10
CMSWire CONNECT 2023
Don't miss the most impactful customer experience conference of they year — live in Austin, Texas May 10-12, 2023.
Conference
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Quick, Catch Me Up:
- What Is Ethical AI and Why Is It Vitally Important? Scott Clark | Oct. 4. AI has been woven into all of our daily lives with companion bots, healthcare information, self-driving cars and influencing employees to make better decisions. However, ethics should be woven in the backbone of AI.
- What Marketers Need to Know About Intuit's $12B Acquisition of Mailchimp Dom Nicastro | Oct. 4. Intuit is changing the game acquiring Mailchimp, which will expand Intuit’s vision to provide an end-to-end customer growth platform.
- A Data Breach Will Happen to You: Here’s What to Do Ron Cameron | Oct. 4. A small leak can cause a disaster. The same can happen to you. Learn what to do and how to protect yourself.
- Marketers: Are You Ready for the New Crowd? Andrew Konya | Oct. 5. Marketers need to get ready for the post-quarantine COVID crowd because they are ready for you.
- Google Analytics Modeled Conversions Pick Up Where Cookies Leave Off Pierre DeBois | Oct. 6. With the sunset of cookies from third-parties looming, marketers are trying to build a bridge to close the gap by using analytics.
- Is 2022 the Year We Get Good at Creating 1:1 Customer Experiences? Jason VandeBoom | Oct. 5. Personalization has been the talk of the town, but will next year be the time when we perfect it?
- Do You Understand Why Your Employees Are Leaving? Paul Pellman | Oct. 7. 15 million employees have left their job since April, and many are set to leave in the next couple months. But employers are confused why they are leaving.
- 4 Lessons From 20 Years Managing Customer Experience Ramon Icasiano | Oct. 7. A customer experience manager dives into what it takes to give the best customer experiences via lessons learned from past experiences.
- Pandemic or Not, You Need Empathy-Driven Customer Experiences Landon Barnes and Anthony Rogalski | Oct. 7. Pre-pandemic customer experience was a battle. But now COVID is subsiding, and being customer-centric is a must.
Featured Events
- October 13 — [CMSWire Webinar] If Employee Experience Isn’t Your Department’s Top Priority, It Should Be
- October 14-15 — [Reworked Conference] Digital Workplace Experience: Fall 2021
- October 26 — [CMSWire Webinar] Making the Employee Experience Empathetic to Frontline Workers
- October 28-29 — [CMSWire Conference] DX Summit: Fall 2021