Articles
Channel: Customer Experience
-
CX Decoded Podcast: Analyzing Voice-Content Prospects for Marketers
In this edition of the CX Decoded Podcast, we catch up with Preston So to discuss voice content use cases and trends.
Continue reading...
-
Jahia Updates Personalization Engine, Pathwire Buys Email on Acid & More News
Jahia integrates Apache Unomi with its personalization engine, Boomtown launches end-to-end cxm platform and more customer experience news.
Continue reading...
-
LogMeIn Targets SMB Market With GoToConnect Contact Center Updates
LogMeIn last week announced new offerings in the Contact-Center-as-a-Service (CCaaS) space.
Continue reading...
-
5 Ways to Optimize Your Surveys for Better Customer Experience
When done properly, surveys can be instrumental in collecting actionable insights from customers that ultimately improve the customer experience.
Continue reading...
-
What's Killing Your Customer Journey? Friction
Customers aren't sticking around. What’s ruining relationships between businesses and customers?
Continue reading...
-
Boomtown Launches New End-to-End CXM Platform
CXMEngine should help enable companies to coordinate customer journeys across previously isolated systems by leveraging AI.
Continue reading...
-
BlueOcean Launches New API, Salesforce Digital 360 Gets New Features & More News
Leading this week’s CX and marketing newsbyte, BlueOcean launches a new API for third party access to analytics, Salesforce Adds to Digital 360 and more.
Continue reading...
-
6 Traits of Customer-Centric Pros
What makes someone a standout customer experience professional?
Continue reading...
-
How Customer Communities Improve Customer Experience
By setting up customer communities, companies gain six CX-related advantages.
Continue reading...
-
4 Self-Service Trends That Are Changing Customer Service
Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent.
Continue reading...
-
What Makes Customer Experience Agile?
Too often we see companies present a CX strategy that describes desired behaviors to become more customer-centric. That’s not enough.
Continue reading...
-
BlueOcean Announces New Sentiment Analytics API for Third-Party Access
BlueOcean announced plans to release an API that will let third-party applications access its analytics data.
Continue reading...
-
How to Introduce AI Into Your Marketing and Customer Experience Practices
Artificial intelligence is fast becoming as fundamental to customer experience as CX has become to the business.
Continue reading...
-
Invoca Acquires DialogTech, Contentsquare Raises $500M & More CX News
In this week's CX Newsbyte there are acquisitions, increasing brand evaluations, AI and sentiment analytics news and more from the world of CX and marketing.
Continue reading...
