Articles
Channel: Customer Experience
-
Survey Monkey: When Support Overcomes Poor Design Decisions
A characteristic of successful companies today is they embrace technology AND human potential, combine emotional intelligence with data.
Continue reading...
-
WordPress Acquires Tumblr, Evergage Unveils Data Warehouse Solution and Other News
This week's customer experience news. WordPress acquires Tumblr, Evergage unveils data warehouse solution and other news.
Continue reading...
-
Lessons Learned from a Chatbot Failure
What can we learn from chatbot failures? As it turns out, a lot.
Continue reading...
-
How to Handle Customer Experience During a Merger or Acquisition
How to maintain, or, better yet, improve CX through the acquisition process and when the organizations are merged.
Continue reading...
-
9 Common Website Launch Mistakes and How to Avoid Them
Are you about to launch your organization's new website? Well, here are 9 tips to consider before launching that will ensure a smooth mistake-free roll out.
Continue reading...
-
What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
Continue reading...
-
9 Ways to Make Your B2B Website Customer-Friendly
According to recent data, B2B sites need to do better when it comes to customer engagement so we asked experts to share their tips on keeping visitors engaged.
Continue reading...
-
How to Bake Customer Success into Your Operations
Integrating the concept of customer success into daily operations will improve customer retention.
Continue reading...
-
Content-Driven Experience Is the Need of the Hour
From awareness to consideration to decision and final purchase, content creates the foundation on which the tower of experience is built.
Continue reading...
-
Innovation and Alignment: A Customer Experience Leader’s Harmonic Convergence
Customer experience leaders rarely have authority over everything that touches a customer — and that hinders their ability to operate.
Continue reading...
-
The Patterns Evident in Top Tasks Research
In every environment of human endeavor we have surveyed, a small set of things really matter to people, and a large set of stuff doesn’t matter so much.
Continue reading...
-
SurveyMonkey Acquires GetFeedback, Stratifyd Earns $10M and Other CX News
SurveyMonkey Acquires GetFeedback, ProKarma Acquires Connective DX, Beynd nets $2M in seed funding and other CX News
Continue reading...
-
Bring Your Customer Data Together to Enable Customer Success
To let technology reach its full potential and deliver value to customers, companies need to first make the shift to a customer-centric mindset.
Continue reading...
-
Delivering the Right Content at Each Step of Your Buyer's Journey
CX has become the battleground for earning today’s business. To deliver a better experience companies need to know everything they can about their customers.
Continue reading...