Articles
Channel: Customer Experience
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A Foundation in Customer Experience Should Start in College
Most colleges could be doing a better job training students in one of the most important areas of business today: digital customer experience.
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HCL Releases DXP Founded on IBM Tech, Contentstack Nets $31.5M and More News
Qualtrics releases CXM update, Contentstack nets $31.5M, Bynder offers new DAM Solutions, West Monroe Partners acquires GoKart Labs and more CX News.
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Why Are We Thinking About the Future of CX When We Can’t Get it Right Today?
We still have too many so-called customer experience initiatives that are driven by IT systems that in fact make things that should be easy, more complex.
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Major Usability Problems Require Less People to Identify
On most websites or apps, fixing three big things can often make things significantly better.
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Oracle Acquires CrowdTwist, LinkedIn Updates Campaign Manager, More News
In this week's DX Newsbyte Decibel Hires CMO, Oracle Buys CrowdTwist, LinkedIn adds targeting tools and more CX News.
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Customer Journey 2.0: Implementing Lifecycle Marketing for 2020 and Beyond
Marketing has a problem. As the business has trumpeted the rise of “customer obsession” and the “empowered consumer,” marketing’s role is woefully unclear.
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How the Customer Journey Will Evolve in the Next 5 Years
How do marketing experts expect the customer journey to change by the start of 2025?
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Microsoft Debuts Dynamics 365 Commerce, Medallia Buys Zingle, More News
Microsoft launches Dynamics 365 Commerce, ARM Treasure Data updates CDP offering, Cheetah Digital debuts Customer Engagement Suite and more CX news.
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Is (Near) Real-Time Customer Experience Within Reach?
Forrester predicts real-time CX (or something close to real-time) will soon be a reality. Here's how some are trying to make that prediction come true.
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Delivering Customer Experience in the Supply Chain
Supply chain management used to be all about cost control. But like many industries before it, supply chain now competes on the customer experience it delivers.
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What the Future Holds for Customer Support
Over the coming years, customer support professionals will be equipped to better assist customers through a combination of improved technology and soft skills.
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Connect Customer Experience to Business Value With a Balanced Scorecard and Value Framework
How two management tools can help customer experience pros deliver results that resonate in the C-Suite.
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3 Ways to Realign Your Organization to Focus on Customer Experience
Employees who feel cared for care for your customers. And that starts with having a defined culture.
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Salesforce Ventures Invests $300M in Automattic, Oracle Releases CX Unity, More
Catch up on updates from Automattic, Oracle, Deloitte, Adobe and Tealium in this week's customer experience news.
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