Articles
Channel: Customer Experience
-
Freshworks Debuts IPO, Optimizely Launches Data Core Service & More CX News
Freshworks files IPO, Optimizely launches data core service and more customer experience and digital marketing software news.
Continue reading...
-
Unforgettable Customer Experiences Share a Common Trait: Authenticity
What is authenticity? How can you leverage it in your business to deliver truly authentic experiences?
Continue reading...
-
Oracle Announces New Automated Lead Generation and Qualification Solution
Part of Oracle Advertising and CX, Fusion Marketing enables marketers to create campaigns that span traditional marketing and advertising channels.
Continue reading...
-
The Highest Paid Privacy Professional Roles in 2021
Filling data privacy roles is getting expensive. Here we look at the top-earning salaries among privacy leaders in 2021.
Continue reading...
-
EX and CX Come Down to the Same Thing: Put the Person First
Employee and customer experiences are really chasing after the same goal of keeping people delighted and engaged.
Continue reading...
-
Providing Customer Experience While Maintaining Customer Expectations
Customer behavior has changed and there’s evidence it’s not going back. The new habits formed over the last 18 month in many cases are here to stay.
Continue reading...
-
Does Your Business Have a Customer Support Bill of Rights?
Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care.
Continue reading...
-
Accenture Announced Its Intent to Acquire Experity
Accenture is working to acquire Experity, a leading provider of cloud-based customer experience and commerce solutions.
Continue reading...
-
What Is Customer Satisfaction Score (CSAT)?
Discover how to harness the power of customer feedback from simple KPI metrics like the customer satisfaction score (CSAT).
Continue reading...
-
Intuit Acquires Mailchimp for $12 Billion, D4t4 Updates Celebrus CDP & More CX News
Intuit acquired Mailchimp for $12 billion in a big boost for email marketing software, leading our news roundup in CX for the week.
Continue reading...
-
What You Need To Know About Salesforce Certifications
A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs.
Continue reading...
-
Improve Your Online Reputation By Listening to Customers
Reputation experience management (RXM) tools are quickly becoming crucial pieces of technology for organizations to thrive in the new reality.
Continue reading...
-
The Link Between Digital Transformation and Customer Experience
Even if improving customer experience isn't your primary goal in digital transformation, it is important to understand how CX connects to your initiative.
Continue reading...
-
Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
Continue reading...
