Articles
A recent NICE-sponsored webinar explores how AI can improve every customer interaction and empower customer service agents.
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CX Decoded caught up with Dirk Lueth to discuss marketing and CX opportunities in the metaverse.
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ActiveCampaign's sales, marketing automation and CRM portfolio now includes transactional email service via acquisition.
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UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience.
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Data is the new currency in the age of digitization, and data sharing only enhances customer experience.
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ON24 announces personalization and insights capabilities, Sprinklr introduces new CMO, Jabmo introduces updated Account Data Platform and more news.
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A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
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Design thinking leads to better customer experiences and in turn supports team collaboration. Give it a go.
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Soon, first-party data will reign supreme. Learn how you can source first-party data and leverage it in your personalization efforts.
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Axway surveyed 5,074 people to assess consumer comfort with data privacy and security and digital experiences.
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Movable Ink is the newest firm to enter this list of 25 after receiving $55 million in Series D funding.
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It makes good business sense to keep your customers coming back. Find out how to do just that with these sticky CX strategies.
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TCN has debuted a data tool for its contact center platform.
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Instead of asking customers what’s important to them through various VoC touchpoints, actually live their experiences for a period of time.
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