Articles
Channel: Customer Experience (page 2)
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How AI Delivers Better CX in Contact Center Interactions
A recent NICE-sponsored webinar explores how AI can improve every customer interaction and empower customer service agents.
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CX Decoded Podcast: Marketing and Customer Experience in the Metaverse
CX Decoded caught up with Dirk Lueth to discuss marketing and CX opportunities in the metaverse.
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ActiveCampaign Acquires Postmark and DMARC Digests for Email Automation
ActiveCampaign's sales, marketing automation and CRM portfolio now includes transactional email service via acquisition.
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4 Ways Robots and AI Power Your Intelligent Virtual Agents
UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience.
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Growing Data Privacy Concerns in the Age of Digital Transformation
Data is the new currency in the age of digitization, and data sharing only enhances customer experience.
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TRAK Data Launches Marketing Data Platform, ON24 Releases Updates, More
ON24 announces personalization and insights capabilities, Sprinklr introduces new CMO, Jabmo introduces updated Account Data Platform and more news.
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Do Your Customers Trust You on AI, Data Collection and Customer Experience?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
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How to Put Design Thinking Into Action
Design thinking leads to better customer experiences and in turn supports team collaboration. Give it a go.
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The Future of Personalization and 1st Party Data
Soon, first-party data will reign supreme. Learn how you can source first-party data and leverage it in your personalization efforts.
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Consumer Wants: Privacy Transparency, Online Security, Better Customer Experience
Axway surveyed 5,074 people to assess consumer comfort with data privacy and security and digital experiences.
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Movable Ink Secures $55M at $1.3B Pre-Money Valuation After Record Growth
Movable Ink is the newest firm to enter this list of 25 after receiving $55 million in Series D funding.
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4 Ways to Make Your CX 'Sticky'
It makes good business sense to keep your customers coming back. Find out how to do just that with these sticky CX strategies.
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TCN Launches Data Explorer for Call Center
TCN has debuted a data tool for its contact center platform.
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Be a 'Method Customer' to Improve Customer Experience
Instead of asking customers what’s important to them through various VoC touchpoints, actually live their experiences for a period of time.
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