Articles
Channel: Customer Experience (page 7)
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Optimove Acquires Kumulos, Blink CX Joins Alida Partner Network, More News
Optimove expands offerings with Kumulos acquisition, Reputation announces Competitive Intelligence tool for deeper analytics insights and more CX news.
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5 Best Practices for Using AI in Your CX Strategy
Want to enhance your brand's customer experience strategies? Learn how with these five AI in CX best practices.
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Google Says It 'Reimagines' Contact Center Customer Experience With New Solution
With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution.
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Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
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When It Comes to Customer Experience, the Days of Targeted Advertising Are Numbered
Four out of five Americans support a ban on surveillance advertising. But will a bill that bans it pass, and how should organizations prepare?
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Treasure Data, Sinch Partner for Personalized, Omnichannel Customer Interactions
Treasure Data has partnered up with Sinch to create customer experiences across multiple channels.
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ICYMI: Will TikTok Prevail Over Facebook? No More Lead Generation?
What did you miss last week on CMSWire? Check out these highlights if you didn't get a chance to read everything.
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Why — and How — CIOs Support Customer Experience Programs
The starting point for winning at customer experience starts by plotting the customer journey, and more and more CIOs are getting it.
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Informatica Launches Data Management Cloud for Retail, Tealium Updates CDP, More
Informatica, Tealium and UserTesting provide news updates in CMSWire's digital marketing and customer experience software news update.
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The Top 4 Urban Legends of Customer Experience
If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst.
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Uniform Acquires Headless Creator
Uniform purchases Headless Creator to expand ecommerce digital experience offerings, plans to invest further in community growth and infrastructure.
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Outlook for the CX Profession
While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
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CX Decoded Podcast: Amex CX Teams Take Customer Listening to the Next Level
CMSWire's CX Decoded catches up with Luis Angel-Lalanne with American Express, to discuss moving beyond transactional customer listening strategies.
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Protiviti Launches Protiviti Digital, capital D Acquires Phrasee, More CX News
Protiviti has launched a new offering, Protiviti Digital, Terminus debuted connected account experiences and more CX news.
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