Articles
Channel: Customer Experience (page 7)
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Innovate, Pivot or Stay the Course: How Customer Experience Responds to Disruption
Businesses typically respond to disruption in one of three ways: innovate to lead, pivot to leverage new opportunities, or stay the course.
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McDonald’s Ready to Beef up Its CX Efforts With Addition of New Team and Structure
This week, fast food giant McDonald’s announced restructuring and added a new team to the business that will take ownership of CX and personalization.
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Customer Experience Strategies to Annoy or Delight Your Customers
No company goes out of its way to produce miserable customer experiences. And yet, they happen.
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How Data Governance Improves Customer Experience: 3 Examples
Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience.
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CX Decoded Podcast: Analyzing the B2B Marketing Playbook
CMSWire's CX Decoded catches up with Deloitte's Tim Greulich to discuss B2B marketing strategies.
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Zoom Acquires Five9, Qualtrics Acquires Usermind and More CX News
In this edition of the CX and marketing Newsbyte, Zoom acquires Five9, Qualtrics acquires Usermind, DemandScience acquires the Airborne app and news.
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Think Beyond the Chatbot for Great Customer Experience on Social Media
Customers prefer social media channels over telephone support, but many are finding companies fail to meet their expectations.
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Money and a Mandate Aren't Enough for Great Customer Experience
Three success factors can make or break a CX initiative: cooperation, integration and enterprise planning and support.
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Call Centers vs. Contact Centers: Understanding the Key Differences
What are the differences between a call center and a contact center and why does it matter for customer experience programs?
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How CIOs Define Innovative Customer Experience
CIOs and enterprise architects play a critical role in customer experience, but how many are up for the challenge?
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Authentic Customer Experience, Through the Generations
What makes a business unique? Authentic customer experience.
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ZoomInfo Acquires Chorus.ai, Amperity CDP Raises $100M & More CX News
ZoomInfo acquires Chorus.ai, Amperity CDP raises $100M, CSG acquires Kitewheel & more customer experience and marketing news.
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Marketing and CX Don’t See Eye to Eye on Customer Experience: Here’s How to Fix It
To meet evolving customer expectations, customer-centric enterprises continue to look for new ways to measure and improve customer experience.
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Why You Need Real-Time Insights to Improve Customer Experience
With customer experience now a major point of competition, it's no surprise the ability to measure and improve CX has become a bigger priority.
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