Articles
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
Continue reading...
Dixa acquired Miuros and Solvemate in a push to expand geographic reach and widen employee talent pool.
Continue reading...
Single-channel customer interactions are giving way to omnichannel strategies. But such strategies need to be optimized.
Continue reading...
Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
Continue reading...
Data automation can help unify customer data across your organization and allow your teams to deliver better customer experiences.
Continue reading...
Emplifi got a growth equity investment from Sixth Street and is now valued at more than $1B.
Continue reading...
Today's consumers want more out of their digital shopping. They want immersive commerce experiences that stand out from other brands and increase convenience.
Continue reading...
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
Continue reading...
What did you miss last week on CMSWire? Clubhouse, POAPs and automated email best practices, as a start.
Continue reading...
Want to create a company culture that promotes customer service from the inside out? Learn how in six easy steps.
Continue reading...
Metasky raises $1.8 million for Web3 community development, Adobe updates CX and EX integrations and more news.
Continue reading...
Tech leaders, including Bloomreach, Mirakl and Sinch, launch Commerce Experience Collective in bid to offer personalized business solutions.
Continue reading...
Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer.
Continue reading...
We need to start thinking about the content strategy for when, where and how we want to use audio but also to build intelligent models for the future.
Continue reading...