Articles
Channel: Customer Experience (page 8)
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The Secret Behind 'Wow' Customer Experiences? Emotion
Very negative or positive feelings about customer experience will never be related to material factors. To reach a “wow,” CX has to relate to the human factor.
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CX Decoded Podcast: How Valid Customer Experience Data Tells a Great Story
Katrina Schiedemeyer stopped by the show to share her thoughts on how to best understand the ROI of your CX program and how CX data can tell the story.
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5 Digital Experience Lessons That Can't Be Ignored
At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted online.
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Chief Customer Officers: 6 Principles to Reach Maximum Impact
CCOs play a critical role in today's demanding marketplace. But without the right support, authority and resources they will never achieve the intended impact.
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Merkle Acquires LiveArea, Hero Digital Launches Commerce Solution, More News
This week in CX and marketing news Merkle acquires LiveArea, Hero Digital Launches Commerce Solution, Namogoo Acquires Remarkety and more.
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How to Communicate Bad News to Customers
Despite a company’s best efforts, things do go wrong. How a company communicates that news to customers can make or break the relationship.
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6 Essential Call Center Agent Skills and Traits
Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent?
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Why the Evolution of CX Is Impacting Your First-Party Data Strategy
CX leaders are stewards of the customer voice throughout the organization: from ensuring it's accurately captured to representing it in company strategy.
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Tealium Announces Functions, Northpass Integrates with HubSpot & More CX News
Tealium introduces functions, Northpass integrates with HubSpot CRM, and more customer experience software news from around the CX and marketing industry.
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Creating a Culture Where Digital Transformation Thrives
If you want to create a culture where digital transformation thrives, where customer experience is paramount, what should you do?
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7 Skills and Traits of an Effective Call Center Leader
The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader.
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UserLeap & MeetingPlay Get Funding Rounds, Genesys Launches CX Platform & More News
Acquisitions, new features & capabilities and funding rounds abound. All that and more from the week in CX and marketing news.
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Want to Be a Customer Experience Leader? Then Look & Learn
Customer experience leaders can discover so much just by watching the world around them and it's an approach that will pay dividends.
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Genesys Launches New Customer Engagement Platform
Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI.
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