Articles
Channel: Customer Experience (page 8)
-
HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
Continue reading...
-
Dixa Leverages $43M Double Acquisition of Miuros and Solvemate
Dixa acquired Miuros and Solvemate in a push to expand geographic reach and widen employee talent pool.
Continue reading...
-
Why Omnichannel CX Succeeds When Channels Work Together
Single-channel customer interactions are giving way to omnichannel strategies. But such strategies need to be optimized.
Continue reading...
-
Drift Launches Conversation Cloud at FLASH Miami
Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
Continue reading...
-
Automating Customer Data Imports Can Benefit Businesses
Data automation can help unify customer data across your organization and allow your teams to deliver better customer experiences.
Continue reading...
-
CX Provider Emplifi Valued at $1B After Growth Equity Investment from Sixth Street
Emplifi got a growth equity investment from Sixth Street and is now valued at more than $1B.
Continue reading...
-
Immersive Commerce Comes of Age in 2022
Today's consumers want more out of their digital shopping. They want immersive commerce experiences that stand out from other brands and increase convenience.
Continue reading...
-
Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
Continue reading...
-
ICYMI: Improve Your Brand’s Automated Emails, Is Clubhouse Worth a Try?
What did you miss last week on CMSWire? Clubhouse, POAPs and automated email best practices, as a start.
Continue reading...
-
The Secret to Creating a Customer-Focused Culture
Want to create a company culture that promotes customer service from the inside out? Learn how in six easy steps.
Continue reading...
-
Web3 Community Platform Metasky Nets $1.8M, Adobe Updates Sign, More CX News
Metasky raises $1.8 million for Web3 community development, Adobe updates CX and EX integrations and more news.
Continue reading...
-
Digital Commerce Tech Leaders Launch Commerce Experience Collective
Tech leaders, including Bloomreach, Mirakl and Sinch, launch Commerce Experience Collective in bid to offer personalized business solutions.
Continue reading...
-
Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience
Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer.
Continue reading...
-
Building Intelligent Audio Content Models for the Future
We need to start thinking about the content strategy for when, where and how we want to use audio but also to build intelligent models for the future.
Continue reading...
