Articles
Channel: Customer Experience (page 9)
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Why Companies Must Flip the Value Chain in the Era of the Customer
Geoffrey Moore offers perspective on the shift from customer support to customer success.
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Clickatell Raises $91 Million in Series C for US Expansion and Product Acceleration
After raising $91 million in funding, Clickatell announces upcoming one-click tools and messaging capabilities.
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CX Decoded Podcast: Connecting Customer Experience With Employee Experience
In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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UserZoom Announces $800 Million Strategic Development Investment
UserZoom plans to use funds from Thoma Bravo to expand its all-in-one research and optimization capabilities.
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ICYMI: Is 2022 the Year of Digital Workplace Imagination? Customer Data That Matters
Understanding your customer is important. What new digital experiences are being offered for customers?
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A Multifaceted, Compliant Approach to Collecting Customer Data
Targeting customers with marketing and customer experiences has never been more daunting with privacy legislation and changes to tracking.
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Contentstack Launches New Marketplace to Accelerate Idea-to-Life Process
Contentstack Marketplace will allow users to easily integrate new apps into their DX strategies, no coding required.
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LinkedIn Acquires Oribi, Jivox Debuts Digital Commerce Marketing, More News
LinkedIn acquires Oribi, NICE debuts AI tools to optimize CX and more customer experience and digital marketing news.
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NLP and Text Analytics Enhance VoC Programs, Boost CX Engagement
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
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Piano Acquires SocialFlow to Connect Social Media Strategies to Customer Journey
Piano officials say SocialFlow integration will allow clients to optimize omnichannel strategies with new social media connections.
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Closing the CX Perception Gap Between Companies and Customers
Think you have a successful CX strategy in place? Your customers might not agree. Learn exactly what the CX perception gap is and what causes it.
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Phrasee Announces Real-Time Language Personalization to Automate CX
Phrasee announced new AI technology that allows brands to better understand customer language preferences and automate hyper-personalized experiences.
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B2B Supply Chain Issues? Consider These CX Solutions
Facing supply chain issues that are out of your control? It's possible to keep your customers happy — and coming back for more — with these CX strategies.
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Do You Really Know Who Your Customers Are?
Personalization is a tricky business and it’s getting trickier all of the time.
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