Articles
Channel: Customer Experience (page 9)
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What Is Predictive Dialing and How Can It Help Call Centers?
Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components.
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Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?
How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?
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How to Build Your Customer Service Operations from the Ground Up
Key guideposts to assist in designing a frictionless, intuitive experience for customers no matter when, or how, or why they interact with your organization.
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UserLeap Raises $38 Million to Grow 'Microsurvey' Product
The San Francisco-based firm aims to speed up product development by giving developers near real-time user feedback on features and actions.
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Medallia Experience 21: Bringing All Parts of Experience Together
Top brands and thought leaders talked about capturing the voice of the silent, driving change through massive engagement & uniting all parts of the experience.
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Expansion Joins WoodWing Group, LogMeIn Updates GoToConnect and More News
In this week's CX and marketing Newsbyte, we've got acquisitions, free chatbots for SMBs, new features and updates from around the industry & more.
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Sprinklr Set to Join Customer Experience Management Billion Dollar Club in IPO
Sprinklr could be netting a market cap of $5 billion, joining the billion-club of customer experience management providers.
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CX Decoded Podcast: Analyzing Voice-Content Prospects for Marketers
In this edition of the CX Decoded Podcast, we catch up with Preston So to discuss voice content use cases and trends.
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Jahia Updates Personalization Engine, Pathwire Buys Email on Acid & More News
Jahia integrates Apache Unomi with its personalization engine, Boomtown launches end-to-end cxm platform and more customer experience news.
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LogMeIn Targets SMB Market With GoToConnect Contact Center Updates
LogMeIn last week announced new offerings in the Contact-Center-as-a-Service (CCaaS) space.
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5 Ways to Optimize Your Surveys for Better Customer Experience
When done properly, surveys can be instrumental in collecting actionable insights from customers that ultimately improve the customer experience.
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What's Killing Your Customer Journey? Friction
Customers aren't sticking around. What’s ruining relationships between businesses and customers?
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Boomtown Launches New End-to-End CXM Platform
CXMEngine should help enable companies to coordinate customer journeys across previously isolated systems by leveraging AI.
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BlueOcean Launches New API, Salesforce Digital 360 Gets New Features & More News
Leading this week’s CX and marketing newsbyte, BlueOcean launches a new API for third party access to analytics, Salesforce Adds to Digital 360 and more.
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