234Social is a social media management system with publisher features and a designer module to create tabs (import website, fan gate, contests) in Facebook.
Primary Use Cases
Small and MidSize Companies, PR Firms
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.