Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Product Details
- Product
- Brand Embassy
- Company
- Brand Embassy Ltd.
- HQ Location
- United Kingdom
- Year Founded
- 2011
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Social CRM
Related News
-
Feb 7
Salesforce's Multi-Factor Authentication Compliance Date Arrives
Salesforce's compliance date for multi-factor authentication came this month. Why did the CRM giant make the move? Continue reading...
-
Jan 19
Understanding the Newest Developments Impacting Marketing Personalization Efforts
Interest in personalization to drive customer experience is as strong as ever, with marketers seeking to refine their efforts to better serve their customers. Continue reading...
-
Jan 11
CX Decoded Podcast: Are Customers Truly Connected to Your Brand?
In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics. Continue reading...
