Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Primary Use Cases
Catching up on the latest in customer experience software news.
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Technical documentation plays a larger role in the customer journey — pre and post purchase — than most businesses currently account for.