Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Product Details
- Product
- Brand Embassy
- Company
- Brand Embassy Ltd.
- HQ Location
- United Kingdom
- Year Founded
- 2011
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Social CRM
Related News
-
Dec 11
6 Ways to Keep Employer Data Secure When Working Remotely
Business leaders and remote workers can implement these six solutions to promote and protect the safety of company data.
-
Dec 11
Align People, Process and Technology for Data-Driven Marketing Success in 2020
Planning requires collaboration and teamwork across business units, which likely all have their own priorities. Here are some concrete steps to reach alignment.
-
Dec 11
Salesforce CMS – The Trojan SharePoint of our Time?
Salesforce CMS could have the same effect that SharePoint had on intranets a decade ago. Wasn't the best product, but it was part of an existing infrastructure.
