Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Primary Use Cases
Which product would you rather use: one with an intuitive interface or one with a long manual explaining how to deal with a poorly designed one?
While chatbot usage is on the rise, new data from Gartner shows consumers using this new technology differently than expected.
Here we answer the questions about setting up a CDP, integrating it into the rest of your martech stack, and supporting it in an ongoing basis.