Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Primary Use Cases
Without a strong taxonomy and metadata on the back end, your intranet will only cause frustration.
AI and machine learning skills are in short supply. If your organization is considering bringing these in house be sure you have what's needed to be successful.
Rita Zonius talks the relationship between intranets and ESNs, keeping momentum going post launch and more in our latest Digital Workplace Leaders series.