Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Product Details
- Product
- Brand Embassy
- Company
- Brand Embassy Ltd.
- HQ Location
- United Kingdom
- Year Founded
- 2011
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Social CRM
Related News
-
Feb 3
ChatGPT Launches Subscription Plan, Crisp Acquires Integral Group, More News
OpenAI debuts ChatGPT Plus, Integral Group gets acquired, Yahoo integrates Marin Software, more CX news. Continue reading...
-
Feb 3
Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service
Learn how to create a seamless experience and leave a lasting impression on your customers. Continue reading...
-
Feb 3
Customer Data, Analytics Top Priorities for Customer Service Leaders
Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange. Continue reading...
