Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests based on post and customer influence and route them to the most relevant customer service agent.
Product Details
- Product
- Brand Embassy
- Company
- Brand Embassy Ltd.
- HQ Location
- United Kingdom
- Year Founded
- 2011
- License
- Commercial
- Deployment
- SaaS
Tags
crm solution, customer service , social media
Primary Use Cases
Social CRM
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