The censhare Digital Experience Platform pools all marketing and communications content within one information-centric system and a consistent user interface. The best-of-breed applications for Collaboration, DAM, PIM, Omnichannel CMS and MRM create for the first time relevant digital experiences from real-time information. Information centric business processes supply employees, partners customers and prospects, wherever and whenever required, without media or process gaps with the content they need. They improve the brand value as well the customer loyalty.
More than 150 companies, like Dyson, GoPro, Hearst, Kohl's, Serviceplan, Migros, Rewe, Swiss Re and Vitra are using censhare daily. censhare is headquartered in Munich, Germany and has further offices in Switzerland, France, India, UK and USA.
Primary Use Cases
Digital Experience Platform, Digital Asset Management, Product Information Management, Omnichannel Content Management, Brand Management, Marketing Resource Management
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.