Delighted gathers customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – it helps companies align customers’ needs with business growth, measure the customer voice over time and keep customers coming back.
Primary Use Cases
CXMEngine should help enable companies to coordinate customer journeys across previously isolated systems by leveraging AI. Continue reading...
Salesforce expands its customer data platform, introduces new data integrations, partners with Google for first-party data, and more. Continue reading...
CX Decoded Podcast caught up with Anita Brearton, who provides tips on how to tame the marketing technology stack chaos. Continue reading...