Delighted gathers customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – it helps companies align customers’ needs with business growth, measure the customer voice over time and keep customers coming back.
Primary Use Cases
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software. Continue reading...
A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs. Continue reading...
Your ability to collect, share and adapt tribal knowledge will be a market differentiator. Chatbots can help make sure this knowledge doesn't get lost. Continue reading...