Delighted gathers customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – it helps companies align customers’ needs with business growth, measure the customer voice over time and keep customers coming back.
Primary Use Cases
Slack announced on Thursday that it had signed a deal with Amazon Web Services (AWS) to embed the Amazon Chime voice and video meetings capability into its channel-based messaging application, using the Amazon Chime software development kit (SDK). Continue reading...
SaaS giveth and SaaS taketh away. The subscription economy changed the game for software companies, smoothing out otherwise lumpy business models and powering bountiful booking backlogs. Continue reading...
People enjoy talking. Look at how much children do it as soon as they are able. As we get older, our enjoyment of talking doesn’t go away. We’ll talk to others, to our pets and even to ourselves. Continue reading...