Delighted gathers customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – it helps companies align customers’ needs with business growth, measure the customer voice over time and keep customers coming back.
Product Details
Tags
customer feedback, net promoter score, net promoter system
Primary Use Cases
Customer Feedback
Related News
-
Jan 19
Understanding the Newest Developments Impacting Marketing Personalization Efforts
Interest in personalization to drive customer experience is as strong as ever, with marketers seeking to refine their efforts to better serve their customers. Continue reading...
-
Jan 11
CX Decoded Podcast: Are Customers Truly Connected to Your Brand?
In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics. Continue reading...
-
Dec 14
Are CRM Solutions Keeping Pace With Industry Needs?
Are CRMs stepping up to B2B needs? Continue reading...
