Deskmoz delivers customer support services, especially for generating sales lead. Its aim is to strengthen the customer-centric organizations by adding value to their customer support service. Today, it has over 200 clients onboard and more than 1 million generated leads.
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Most brands use email marketing to sell to their target audience, but this may not be the best use of the channel. A new report from SurveyMonkey and SparkPost found that only 18% of consumers say they are pushed to click "buy" through email communication, yet 50% of brand marketers Continue rea...Read more
Most organizations have spent many years, lots of man hours and tons of money in their efforts to get to know their customers. And then came the Coronavirus, and it may seem like all the rules of customer engagement have gone out the window. Continue reading...
My family moved last month, a challenging undertaking in the best of times and a whole ‘nother level of crazy during a pandemic. It certainly presented a number of interesting interactions with diverse customer service organizations. Continue reading...
Martha Elliott remembers a key moment when she was serving on a diversity committee in a prior role during her 40-plus-year technology career. “I'm not really an activist,” a committee member who was white told Elliott, a black woman. Continue reading...
Diversity and inclusion in the workplace is vital to businesses that want to be profitable, robust and evolutionary. One of the benefits is improved and enhanced employee experience which in turn improves customer experience and business ROI. Continue reading...