Envoke is an online lead generation software for marketers who sell high-value products and services. It is built for collaborative marketing between buyer and seller to automate lead routing and distribution and collect sales feedback on quality.
Primary Use Cases
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.