Mouseflow provides a tool for recording website visitors and building heatmaps of where they go on a given page. It serves agencies, ecommerce, education and government websites around the world.
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Bridging the Gender Gap in Customer Experience Leadership
Why women in customer experience, customer support and tech deserve more representation and opportunities. Continue reading...
Apple's Mixed Reality Bet Comes Due
A project seven years in the making hits prime time, but not as Apple hoped. Continue reading...
Artificial Intelligence Replaces Nearly 4,000 US Jobs in May
A report found 3,900 job cuts cited artificial intelligence as the reason. What's the impact on marketers and customer experience professionals? Continue reading...
UK Sets Standard for Banking Customer Experience. Will US Follow?
Rather than look at new rules as a burden to be shouldered, perhaps there is an opportunity here for banks to "do well by doing good." Continue reading...
What Google Privacy Sandbox Means to Marketing Data and Analytics Strategy
How the pivot from third-party cookies is reshaping digital marketing and how marketers can adapt to ensure data privacy. Continue reading...