smartCommunicator is a full service broadcast messaging and feedback loop product. The product has multiple modules that contain various features for Email Broadcast Messaging, Mass Texting, Social Media, Fundraising, Call Center Equipment, VOIP Phone Services, Survey Systems, and Data Management.
Some of the smartCommunicator features include:
smartMailer, which handles high volume email blasts. smartMessenger sends text messages to cell phones, with a fast connection and feedback. smartDialer connects users with their target audience. smartGroups-a module allows users to interact through social networking sites.
Primary Use Cases
Having a voice of the customer (VOC) program is one thing, but having a program that actually impacts your customer experience is something else.
Members of distributed teams must identify their roles and priorities in order to choose the real-time collaboration platform that best meets their needs.
Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention.