Vlocity extends the power of Salesforce and drive digital CX transformation in six key industry verticals: Communications, Energy & Utilities, Entertainment & Media, Insurance, Health and Government.
Primary Use Cases
Industry Cloud, Industry Business Processes, Mobile Apps, Industry Best Practices, Insurance
Many companies have “fuzzy thinking” about Customer Relationship Management (CRM) software, believing it can be the “customer data system of record” when that’s not the case. Peter Reinhardt, CEO and co-founder of marketing technology vendor Segment, shared those th...Read more
Salesforce created the customer relationship management (CRM) software market as we know it today, and with the rise of Salesforce CRM for B2B sales teams, CRM became a sales tool that tracks opportunities through various sales stages. Continue reading...
Companies pour a lot of resources into customer experience, customer acquisition and customer retention efforts. Yet there are times when a particular customer is no longer worth the investment. Continue reading...