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- HQ Location
- United Kingdom
- Year Founded
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.
Much of the talk over the past year in the enterprise collaboration space has been about Teams, but Slack and G Suite integrations are offering an alternative.
By only offering executives a list of possible negative outcomes, risk managers fail to consider the potential positive outcomes a decision might have.