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• Aug 5

  How Network Analytics Can Help Us Avoid Digital Fatigue

  The working from home (WFH) mandate has inspired a love-hate relationship in many of us. What we lose in our daily commutes, we gain in digital fatigue. Too many ZOOM meetings, too much time online, too many demands are all common complaints. I previously wrote about digital overload, Conti...Read more

• Aug 5

  How 3 Brands Built Staying Power in the Face of Crisis

  As organizations around the world continue to make their way through the post-pandemic environment, brands that have been able to adapt quickly are coming out ahead. Whether it’s responding to changing customer behavior, or implementing new ways of working, having the tools to support these eff...Read more

• Aug 5

  Why AI Is Gaining Enterprise Traction Despite Its Lack Of Maturity

  Although for many organizations artificial intelligence may be a work in progress, its rapid spread across the enterprise has led Gartner to predict that by 2024, 75% of organizations will shift from piloting to operationalizing artificial intelligence (AI). Continue reading...

• Aug 4

  5 Tips to Get More from Your Voice of Employee Program

  One of the simplest ways to improve customer experience is to improve the experience of employees. Implementing a voice of employee, or VoE, program gives leaders insight into the lives of workers, all the way from onboarding to ongoing learning initiatives to carrying out their daily tasks. Co...Read more

• Aug 4

  Persevering Through the Pandemic's Slack Tide

  Between an incoming tide and outgoing tide there is the slack tide, a body of water that seems still but is actually changing direction. Continue reading...