Customer Experience Management Sydney 2019

Customer Experience Management Sydney 2019


Forrester has predicted that by 2020 CX will overtake price and product as the key brand differentiator. Satisfying the customer is no longer enough. Regardless of your industry your customer experience is now being compared to those provided by the likes of Uber, Amazon and Netflix. Technology is constantly changing the playing field that is customer experience and traditional businesses now need to ‘show up to the game’ or face losing market share to more innovative and nimble organizations As the longest running CX summit, we’ve spent 12 years understanding the ‘at the moment’ trends in customer experience and how these impact the market. We understand the challenges you face in understanding and delighting the customer and have collated the content of this summit to help answer your biggest 2019 challenges.

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