Customer Experience Tech Fest Melbourne 2018

Description

The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift. This conference explores topics such as using technology to translate data into business value, creating a 360º view to transform customer experience, and crating customer-centric culture.

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